How to exchange plane tickets. In what cases can you return or change a purchased plane ticket?
By purchasing electronic ticket used by many passengers. It is convenient; there is no need to waste time going to the station or the nearest ticket office. However, there is often a need to change it. The reason could be anything - a change in date, place or passenger. For this procedure, you should know the basic rules for the exchange and return of documents for Russian Railways trains. Not all actions can be carried out, and if they can, then under certain conditions.
How to change a Russian Railways e-ticket?
In most cases, you can change an electronic ticket using the exchange principle. That is, making changes requires returning the old document and issuing a new document. However, you can exchange for another date, earlier, here the main points should be taken into account:
- there is at least a day left before the departure date of the indicated train;
- The train is either fast or passenger; it is not possible to exchange the pass for a high-speed train.
Certain data in an electronic ticket cannot be changed either:
- indicate another passenger;
- change the point of departure or final destination.
It should also be taken into account that re-registration will require payment of a commission.
There is a list of conditions under which it is not allowed to change an electronic ticket for another date:
- when issuing a document for travel on a train without specifying a seat;
- you cannot change the child version to an adult version and vice versa;
- if the non-cash payment was made in another state;
- The document for international trains does not change.
That is, in these cases you should take the general rules old and buy a new ticket.
Is it possible for another number?
If the specified conditions are met, the buyer can change the departure date to another date. It is prescribed that if it is changed to an earlier one, then there must be at least 24 hours before the train departs.
If before new date departure time is less than 24 hours, then with the passenger’s consent, the document is reissued into another type of carriage. The difference in its cost will be taken or returned, depending on which category the client is transferred to.
How to change a seat on a train using an electronic ticket
You can change the seat on a travel pass purchased online using the same rules as the date. That is, if there are free seats in the carriage, then one day before the departure of the train you can change this item to a more suitable one. When changing the type of carriage, you also have the opportunity to register for another seat.
However, if the boarding document was issued without indicating the place, it is not allowed to change it. This could be a pass for children under 5 years old. Here we also take into account the rule that such an exchange implies re-registration from a child’s to an adult’s. But the rules exclude this possibility.
How to exchange an electronic railway ticket for a paper one?
The question often arises of how to exchange an electronic train ticket for a regular one. You should know that when boarding, the conductor is presented with two main documents - the travel card and the identity card on the basis of which it was purchased. If necessary, preferential papers are also provided.
The need to change the online travel form to a paper one depends on whether electronic registration was performed. You can pass it at any time, but no later than an hour before the train departs. If such registration is completed, then it is not necessary to change the travel card to a standard paper form. It is enough to show the conductor a regular printout when boarding the carriage.
If registration has not taken place, there are two main ways to obtain a paper form:
- go to the box office and indicate the ticket number, as well as present your ID;
- fill out the form through the terminal.
At the same time, if there is a terminal at the station, then re-issuance of the travel card at the ticket office will be paid. However, in order to receive a paper document through the machine, you should also have a printout - the barcode indicated on it will need to be submitted to the scanner.
Russian Railways - electronic ticket delivery
The electronic ticket for a Russian Railways train can be returned on the website through which it was purchased. If the document was not drawn up on a standard form, then you just need to cancel the order. And details on how to cancel a Russian Railways ticket online are available. It should be taken into account that when passing electronic registration You can return your pass no later than an hour before the train departs. If there is less time left, then the document is submitted only with the filing of a claim. You can find out how to get your money back and return your e-ticket by going to.
For non-cash payments, refunds will not be made immediately. It is indicated that this process can take up to a month, although it is usually less. Therefore, if there is a need to return the old one and take a new one, you will either have to spend the appropriate amount or wait until the money arrives in your account.
It should also be taken into account that commissions and other fees charged by terminals and payment systems are non-refundable. Only the amount for travel and associated expenses.
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According to your ticket.
There are two options for exchanging air tickets:
- voluntary- at the request of the passenger, which provides for an additional payment for this operation (including changing the passenger’s data in the air ticket);
- compelled, which is carried out without charging additional fees. You can read more about the conditions under which a forced exchange is possible.
General rules for exchanging air tickets
An air ticket can be exchanged at the airline's Contact Center* in the following ways:
- make a phone call hotline 8 800-5555-800;
- submit an application for exchange in your personal account ( detailed information in the "Exchange air ticket in your personal account" tab);
- send a request by email in free form, indicating the air ticket number and the desired exchange parameters (departure date and time).
After processing your request, we will calculate the cost of the changes and agree it with you. After this, a payment link will be sent to your email specified when booking or submitting a request, following which you can make a payment by credit card.
Important- the cost of the exchange is not guaranteed until you pay the invoice.
If at the time of payment of the invoice the seats for which the calculation was made are no longer available for sale, the exchange price will be changed.
If there are seats available on the flight you are interested in and the necessary fees have been paid, the exchange will be made. The fees include:
- Collection of reservation system;
- Airline fees;
- Supplement to a higher level fare (if there are no seats in the original booking class);
- Service fee for air ticket reissuance services (When contacting the Contact Center, the fee will be 1,000 rubles per ticket).
In some cases, exchanging an air ticket is more expensive than returning and buying a new one. We advise you to compare all available options before making your final decision.
* - Contact Center services are provided by AVIA PLUS LLC - General Agent of RusLine Airlines. Contacting the Contact Center means unconditional consent to the use and processing of personal information provided by the client, including in relation to third parties.
Exchange an air ticket in your personal account
Exchange of an air ticket in your personal account is possible only if you purchase it on the RusLine airline website.
1. Login Personal Area:
- via the link from the letter that you received when placing an order on our website;
- on the main page of the site in the search form, click “Your orders” and set the search parameters in accordance with the data received when issuing an air ticket.
2. Go to the "Ticket Exchange" tab.
- In the "Desired changes" field, enter a description of the required exchange.
- In the "Contact Information" section, change the information if necessary.
- Click the "Submit Application" button.
- Please update your browser.
3. Payment of fees.
- The Contact Center manager will contact you to agree on an additional payment for the exchange operation.
- A link to pay the fees by credit card will be sent to your email address.
- After paying the fees, the exchange will be made, wait for a new itinerary receipt to arrive at the email address you specified in the application.
Rules for making changes to passenger data on an air ticket
Changes to the air ticket are allowed 40 minutes or more before flight departure in the following cases:
- A typo in the spelling of the full name (correction is possible in no more than 3 characters, without distorting the meaning);
- Change in the number of the passenger’s identity document (correction of no more than 3 characters);
- Last name, first name, patronymic are mixed up;
- Change of surname in case of marriage/divorce;
- Replacement of document type;
Changes to the ticket are not possible in case of transfer transportation involving different airlines in one booking.
If the passenger's data changes due to the replacement of an identity document, on the grounds established by the legislation of the Russian Federation, changes are allowed to the ticket without limiting the number of characters to be corrected.
Changes are made in accordance with the tariff application rules.
Changing your full name or passport data can be done through the airline’s Contact Center* in the following ways:
- Call the hotline 8 800 5555 800;
- Submit an application for an exchange in your personal account (information on how to submit an application for an exchange through the website is indicated in the section “Exchanging an air ticket in your personal account”);
- Send a request by email in free form, indicating the ticket number and the data that needs to be corrected on the ticket.
You can also contact the airline ticket office or the agency where you purchased your ticket.
To make changes to your air ticket, you must pay fees.
Fees include:
- Collection of reservation system;
- Airline fees;
- Service fee for air ticket reissuance services (when contacting the Contact Center, the fee will be 500 rubles per ticket).
After contacting the airline's Contact Center, a payment link will be sent to your email address specified when booking or submitting a request, following which you can make a payment by credit card.
*Contact Center services are provided by AVIA PLUS LLC, the General Agent of RusLine Airlines. Contacting the Contact Center means unconditional consent to the use and processing of personal information provided by the client, including in relation to third parties.
Changes are made free of charge for infants under 2 years old, for passengers whose tickets are issued according to the VPD of the Ministry of Internal Affairs/MoD and deputies.
Many travelers choose the most convenient way purchasing an air ticket – buying online. This allows you to save personal time on trips to the airport ticket office; in addition, on the Internet you can find the best airline offers for your chosen destination. There are Unexpected situations when a passenger urgently has to change the departure date or cancel air travel altogether. In this article we will tell you which air tickets purchased online can be returned or exchanged, what are the return conditions in popular Russian airlines, as well as how to restore an electronic plane ticket.Conditions for returning an e-ticket
An electronic air ticket has the same legal force as a paper document received at the ticket office or at the carrier’s office. You can return it, change the date or time of departure, but provided that the selected air ticket is not classified as “non-refundable”. Such tickets are marked Non Ref. As a rule, they are sold by low-cost airlines at the cheapest rates. Tickets purchased at a reduced price through promotions or sales are also considered non-refundable. If you have an air ticket purchased at a standard fare, you can make a refund and receive the money spent. The airline has the right to withhold penalties for returning a flight document, that is, return part of the funds to the buyer with withholding a certain percentage. Owners of air tickets purchased at the highest fares can count on a refund without penalties. As a rule, first and business class belong to this category. On electronic air tickets The service for making changes to the current departure date is also available. This procedure is performed for a fee or free of charge, depending on the selected tariff.Procedure for returning a ticket purchased online
Airlines set certain deadlines for the delivery of air tickets. The sooner the passenger applies for a refund Money, the less the penalty fee will be calculated from him. Optimal deadlines for submitting an electronic ticket:- one day or more before departure – refund of the amount spent from 75% to 100% (only commission is calculated);
- refund on the day of departure – you can get a maximum refund of up to 75%;
- return 2-4 hours before departure or after the plane has departed - the passenger pays a fine in accordance with the carrier’s current tariffs.
- The carrier's website has a special section for ticket refunds. The passenger fills out the form, attaches a scan of his personal passport to this document and sends a request.
- A confirmation of the request will be sent to the specified email address. The money will be transferred to the bank card, electronic wallet or bank account from which payment for the purchased tickets was made. You can also receive a refund in cash at the company's office. When applying for a refund, the passenger must indicate the selected option for receiving funds.
How to exchange an e-ticket
The procedure for changing the date or time of departure is completed in a similar way. No changes can be made to a valid ticket. After completing the application, the passenger receives a new flight document with a different date or time of departure. A previously purchased air ticket will no longer be considered valid. To exchange an itinerary receipt, you need to fill out a special form on the airline’s website. For this service you will have to pay a certain amount according to the current tariff of the carrier. Payment must be made within 1-2 hours. After transferring funds, a new itinerary receipt will be sent to the specified email for printing.How to return a ticket purchased online from different airlines
Each airline sells plane tickets at certain rates, which provide a list of services and additional features. Before deciding to issue a refund for an air ticket, we recommend that you study the exchange conditions for the selected fare plan with a specific carrier.Aeroflot
Aeroflot airline offers its passengers three main ticket prices: Business (Premium, Optimum), Comfort (Premium, Optimum) and Economy (Premium, Optimum, Budget, Promo). Each fare has certain rules for refunding an air ticket.| Business Premium | Ticket refund - no fees charged | |
| Business Optimum | Refund with removal of commission | Changes are made for an additional fee |
| Comfort Premium | Ticket return without penalties | Making changes - no extra charge |
| Comfort Optimum | Refunds are allowed with payment withheld (until boarding is complete) | Allowed with additional payment (before departure of the flight) |
| Economy Premium | In case of refusal of carriage, the carriage fee is refunded without deduction of commission. | Making changes - with an additional payment at a fixed rate |
| Economy Optimum | Returns not allowed | Making changes is allowed with additional payment |
| Economy Budget | Returns not allowed | Changes are made before the end of check-in for the flight with additional payment |
| Economy Promo | Tickets are considered non-refundable | Changes can be made at an additional cost, but only before the flight departs. |
S7
S7 Airlines sells plane tickets according to four tariff plans: Business Flexible, Business Basic, Economy Flexible, Economy Basic. Each fare is subject to specific refund policies.Ural Airlines
At the airline Ural Airlines Airplane tickets are sold at several tariffs: Promo, Premium Economy, Economy, Business Light and Business. Budget Promo fare tickets are refundable, but only with the deduction of large costs. Taking into account tax fees, you can also receive compensation for the return of a Premium Economy air ticket. At the Economy fare, a ticket can be returned no later than 24 hours before departure, with taxes and penalties withheld. There is no possibility of ticket refund for the Business Light fare. At the Business tariff, it is possible to return a flight document, as well as make changes without financial charges or surcharges.Victory
According to the rules of Pobeda Airlines, passengers cannot make changes to a valid air ticket, nor issue a document return, since all tickets of this carrier are considered non-refundable. A ticket refund with reimbursement of costs is possible only under forced circumstances, as well as if the passenger was unable to fly due to the fault of the carrier itself (canceled flight, rescheduled departure). To receive compensation, you must write an application and submit it to the company office no later than 24 hours before departure. The application must also be accompanied by an itinerary receipt, a personal passport and a document confirming the forced reason for canceling the flight. If the departure time of the aircraft changes, the carrier informs the passenger in advance about the changes made.UTair
According to the rules UTair airlines You can request a refund of your ticket before check-in for your flight has completed. There are fees associated with this procedure. Tickets purchased at Business and Flexible Economy fares are refundable. For the Light Economy and Standard Economy tariffs, you can issue a refund with compensation of funds only for forced reasons, which must be documented. There is a fine for changing the date or time of departure (the amount of fines can be found on the carrier’s website). For return travel document one day before departure, a fee of 2,400 rubles is charged from the passenger. If the ticket is returned within 24 hours before the flight departure, the fee is 3,200 rubles.How to recover a lost e-ticket
You can restore a lost electronic plane ticket yourself on the carrier’s website. To do this, you need to go to your personal account in a special section, enter your data as requested by the program, and send an application to restore your air ticket. For this service you need to pay according to the carrier’s current tariff (the amount to be paid will be indicated on the website). After making payment, a new electronic ticket will be sent to the email specified in the application for printing. You can also restore a lost plane ticket at the office of the carrier company by providing a passport confirming the identity of the passenger. Electronic plane tickets purchased online on the website of special services or on the portal of the carrier company are not particularly different from paper tickets. They also contain all the information about the flight, passenger data, route and guarantee the same rights and opportunities for the traveler as tickets on paper forms sold at stationary ticket offices and airline offices.It happens that plans change in a person’s life. Sometimes he is forced to postpone long-awaited trip or bring its beginning closer. At such a moment, the primary question becomes: is it possible to change the air ticket to another date, and how to do this?
In order to understand whether it is possible to change your air ticket to another date, you should clarify whether it allows you to make any changes.
There are air tickets in the fares of which any changes are generally unacceptable, and if they are acceptable, some airlines charge a fixed amount of a fine for exchanging an air ticket for another date.
The lower the air ticket, the more restrictions it contains on the possibility of changing data, departure date, and exchange.
Information about what type your tariff is can be found on the document in the “Changes - exchange” column. For example, the phrase Charge USD (or EUR) -30.00. This means that for changes in the air ticket you will need to pay a fine of 30 Dollars or Euros.
There are several ways to change the date of your flight ticket
- Through the airline's website.
- Through the website of the intermediary company.
- If you purchased an air ticket on our website, you can change the departure date in three ways: by calling, sending a request by email or in your personal account.
- By visiting the ticket office or office of the airline whose air ticket you purchased. In this case, you will need: an air ticket and the passport with which you bought it.
When exchanging a ticket for another date, you should take into account
- Changing the date is only possible at the airline or on the website where the ticket was purchased.
- If there are no air tickets for the required number, the exchange will not take place.
- An air ticket for another date can only be exchanged for a ticket of the same booking class or a higher class. It is not possible to exchange a ticket for a lower booking class. When changing the booking class, in addition to the change fee, you must also pay the difference in fares.
Features of air ticket exchange
A change in plans and the occurrence of force majeure forces us to face such a problem as returning or exchanging a plane ticket. In order to carry out this procedure, you must first familiarize yourself with the tariff rules of a particular airline. Often it is possible to exchange only for a flight of a specific airline. In this case, the exchange is carried out only in the name of the passenger indicated on the ticket.
You can familiarize yourself with the exchange rules on specialized websites that indicate the rules and tariffs of airlines. Most often, airlines reserve the opportunity to fine a passenger who is going to exchange or return his ticket. In addition to the fine, the passenger must also pay the difference in fares.
Strict exchange tariff conditions can be relaxed if the passenger refuses to fly for one of the following reasons:
- death of a loved one;
- flight cancellation;
- changing the class of service indicated on the ticket;
- cancellation of landing at the required airport.
To make an exchange, you should contact representatives of the air carrier or the organization that sold the ticket.
How can I find out if it is possible to exchange an air ticket?
In order to find out whether it is possible to exchange an electronic ticket, you should definitely visit the website of the required airline. There you can familiarize yourself with the rules of air transportation. You can also find out about the possibility of exchange at the travel agency or ticket office where the ticket was purchased. In some cases, it is possible to reissue a ticket online or by phone. Moreover, sometimes no additional payment is required for such a service. But most often, when returning or exchanging tickets, airlines charge a fine from the passenger. Therefore, it is better to familiarize yourself with the exchange conditions before purchasing a ticket.
What types of airline ticket exchanges can be made?
Today, there are two main types of air ticket exchanges. So, there is a free and paid exchange. In the first case, a flexible rate is used, which allows you to make changes to your reservation without additional fees. Thus, only the difference in tariff is paid. Paid exchange involves not only paying the difference between tariffs, but also paying an additional commission (fine).
The exchange of air tickets is also classified according to the possibility of changing not only the date and time of departure, but also other data. There are types such as Routing (with the ability to change the route), NameChange (with the ability to change the passenger's name) and ReroutingisnotPermitted (non-refundable ticket).
When can I change my air ticket?
The possibility of replacing a ticket depends on the fare rules. But Aeroflot and other airlines have a strict condition - making any changes to the ticket is possible only before departure. However, some airlines allow the possibility of returning or exchanging a ticket even after the plane has taken off. Such a ticket can only be returned with a significant fine. In this case, the ticket is marked with the inscription No-Show (failure to show up for the flight). It should be noted that air carriers interpret the concept of no-show differently. Some airlines make such a note in case of no-show at check-in. However, most companies issue a No-Show in case of no-show for boarding.
How to reissue an air ticket?
You can change and reissue an air ticket only through the agent who sold it. This may be the airline operating the flight itself, or tourist agency. Air carrier representatives can be contacted by email or telephone. At the same time, airline representatives will definitely notify the passenger about the rules that provide for penalties for returning an air ticket. But at the same time, some categories of tickets allow you to change not only the departure date, but also the name of the passenger.
How to restore an air ticket?
Restoring an air ticket is a rather labor-intensive and complex process. This fact is due to the fact that there is a set of rules that are used by all world air carriers. This set of rules states that an air ticket is recognized as valid only if it is presented. If the ticket is not lost, but stolen, the passenger must provide a special one. certificate It will notify the air carrier that an investigation into the theft of property is underway. Such a certificate can be obtained from the police department that is responsible for solving the theft. If a passenger is prone to absent-mindedness, he should think about issuing an electronic ticket. It is impossible to lose such an air ticket.
