How to return s7 airline tickets correctly. Cheap S7 tickets will be sold on the day of departure S7 forced refund of tickets

S7 Airlines has radically changed its approach to setting tariffs for air tickets. The innovation provides passengers with a wider choice of tickets and will make flights more affordable. Main feature became the new baggage-free tariff “Economy Basic”. Now it will be cheaper to fly with S7.

Differences in airfare

S7 Airlines has introduced 4 new types of fares for air tickets: “Economy Basic”, “Economy Flexible”, “Business Basic” and “Business Flexible”.

The Economy Basic fare is designed for budget travelers who fly light without luggage. Air tickets at this fare are similar to tickets for low-cost airlines (budget airlines), the price of which does not include luggage, the flight is only possible with hand luggage up to 10 kg and check-in of the ticket is not possible. The Economy Basic tariff has paid options: choosing a seat when purchasing or registering - 300 rubles, paid luggage— one piece up to 23 kg will cost 2000 rubles. Owners of loyalty cards from the silver level of One World - Silver Ruby and "S7 Priority" retain the bonus baggage allowance: 1 piece and weight up to 23 kg.

The baggage-free Economy Basic tariff was created to provide transport accessibility passengers and competition with the new Russian low-cost airline. This will allow S7 Airlines to offer more competitive prices for air tickets.

The rest of the S7 Airlines fares are more classic: “Economy Flexible” is a standard fare with the ability to carry luggage up to 23 kg, hand luggage up to 10 kg and change flight dates. “Business Basic” implies increased baggage and business class, “Business Flexible” - allows you to change flight dates, use the business lounge and business class, and also allows for increased baggage weight.

By weight, dimensions and number of things. They are introduced for a comfortable and safe flight for cabin passengers. Each company has its own requirements.

When transporting cargo in the cabin or in the luggage compartment three parameters are taken into account:

• quantity: one piece corresponds to one bag or box;
• size: for luggage compartment - 203 cm (sum of length, width, height, norm), for hand luggage- 55 x 40 x 20 cm.

Usually there are special stands at the registration desks, on which the dimensions are checked.

Cost and different tariffs

Payments for transporting items are charged differently, and depends on the fare plan on flights.

What does paid cargo mean? Starting from December 1, 2015, the airline introduced a fee for weight up to 23 kg per segment in the amount of 2000 rubles. according to the Economy Basic tariff plan.

Other passengers are allowed to carry it free of charge if it meets the following requirements:

Carry-on luggage is taken into the cabin free of charge, based on the following restrictions:

How much does it cost to transport cargo on an airplane? The air carrier offers free transportation baby strollers, bassinets, car seats of all sizes, regardless of whether they will be in hand luggage (the cradle of a collapsible stroller) or in checked luggage.

But the offer is valid only if a child under two years of age is transported at the same time.

In the absence of a child (for example, if a stroller is being brought as a gift), children's vehicles transported as normal cargo.

How much should I pay above the norm?

The surcharge is indicated in the table:

*Depends on direction.

** Except for flights from the capital of China, Beijing, to Khabarovsk and Vladivostok.

Passengers ask about baggage check-in online. The company warns that this is done only at the airport, at counters - regular or for receiving cargo.

You should also pay attention to Additional information about payment:

How is “non-standard” transported?

There is a concept of oversized and heavy luggage. Then the dimensions exceed a total of 203 cm, and the weight is over 32 kilograms. In such cases, an individual company decision is necessary.

Refusal may follow if there is not enough space in the cargo compartment or the type of aircraft does not allow the carriage of such cargo.

If you have to take such luggage or need to reserve three standard seats, before the flight, send a corresponding request to the company through its website or call help desk to ensure availability.

"Additional norm"

Additional payment for the cost of baggage s7 is carried out when purchasing an air ticket through the website, at the airport, S7 Airlines Contact Center, and after purchase travel document- at the company's ticket offices or at the Contact Center.

As part of the “Additional baggage allowance” service, you are allowed to carry 5–15 kilograms in excess of the baggage allowance. The company allows you to use this service once.

The service is not available on flights:

• from Moscow to Irkutsk, Chita, Ulan-ude, Yakutsk (and from Yakutsk);
• from Beijing to Yekaterinburg, Omsk, Yakutsk;
• from Novosibirsk to Vladivostok and back, from Urumqi to Novosibirsk.

If the weight of the additional cargo is less than the paid one, money is not returned to the passenger.

How much does luggage cost in s7? If there were more things, then at the airport you can pay the difference or get a full refund, minus a return fee (in accordance with the airline’s tariffs).

In some cases, the passenger may be refunded for baggage. s7 if he refused the flight or the flight was cancelled.

Transportation of animals

Often you need to take animals in containers on the road. Suggestions about free transportation do not apply to them.

Containers with pets are paid for as excess baggage, no matter how much luggage the passenger has.

Typically, containers with animals are placed in the luggage compartment if the total weight exceeds 8 kg and the total dimensions do not exceed 115 cm.

All registration procedures take place at the airport, It's impossible to do this online.

What else is taken into account?

To avoid any misunderstandings, you should pay attention to points that may affect the cost of baggage transportation.

The rules apply throughout the entire route if the flight is carried out on S7 Airlines flights.

How to pay for luggage in s7? Airplane baggage fees are valid one way, unless other conditions are provided for in the contract.

If a passenger has used a code-share service or a transfer that also involves partner companies, then free baggage transportation is carried out at International Association air transport IATA.

Then the single “dominant” carrier rule applies. Information is clarified at the S7 Airlines contact center.

Purchasing online tickets has a number of advantages, for example, saving time, no commission fees, choosing the optimal price, the ability to buy a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is necessary to return S7 tickets. This may be due to personal reasons or the fault of the carrier.

Return Terms and Conditions

A ticket can be returned in the following cases:

• cancellation or postponement of a scheduled flight;
• changing the route the plane was originally supposed to take;
• lack of places according to class;
• returning the plane back to the airport if for some reason it was not allowed into air space a specific country;
• transportation from the connecting airport was not carried out;
• landing was carried out at an airport not originally indicated on the route.

Note! If the flight was partially completed, the amount for the ticket will also not be fully refunded.

Ticket refund rules depend on what class the passenger is flying in. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he is late for the flight without losing money. The YR rate is refunded; the YQ rate is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger has previously contacted the carrier with a request to return or exchange the ticket, a fee must be paid. If a flight is missed, the traveler is also required to pay a fee to change the departure date. In fact, tickets in this tariff plan are non-refundable; there is no way to return the ticket and receive a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the departure date or return the ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If a passenger misses a flight, does not depart and wants to change the departure date, a fee must be paid.

Tariff "Economy Basic"

If a passenger does not fly on an economy fare, he can change the date and route, subject to payment of box office fees. The traveler can also pay an additional amount of money to purchase tickets at the “Business Basic” and “Economy Flexible” tariffs of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of money only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 of the Air Code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for refund depends on how much time before departure:

• if no later than 24 hours before the end of registration, the cost of the ticket is returned to him minus the expenses incurred by the company to provide the service;
• if later than the specified period - minus the air carrier's expenses and 25% of the cost as a commission;
• If after registration is completed, a refund is not possible.

Air Code

Cases when you can get a refund for a ticket

If a passenger wants to return a ticket for a reason related to the carrier, there is a list of cases in which this can be done, approved by S7. You can return your ticket if:

• Airline flight cancellation or delay after check-in. You can apply for a refund after registration. It is also necessary to obtain flight ticket coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or cancelled.
• Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, documentation of illness or death is required.
• Refunds for S7 airline tickets are carried out if there is a change in the route by the carrier. The airline must warn the passenger by all available means. Next, he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
• Incorrect air ticket registration. If a passenger notices a typo in filling out the documents, he needs to contact the carrier to coordinate further actions.
• The airline's inability to provide a seat to the passenger. If a ticket for economy class was purchased, but there were no seats in it, the passenger must be seated in business class. If there was ticket purchased in business class and there are also no seats in it, the passenger is transferred to economy class and the difference in the cost of the ticket is returned. Tickets can also be returned to S7.
• The flight has been rescheduled to an earlier or later date. The passenger must provide documents confirming losses. The company must reimburse.

How to return a ticket

In this case, it is necessary to provide the operator with personal data, the first and last two digits of the card from which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. S7 Contact Center: phone 8 800 700–0707.

If a passenger is interested in how to return a ticket to S7 purchased via the Internet, you need to go to Personal Area user, select a ticket and click “Cancel booking”.

Bonus card with miles accrual from S7

You can contact the support service using the feedback form, which is located on the official website of the S7 organization. So you can return tickets electronically. Communication is carried out through the user's email; information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of submitting the application to S7 Airline.

Note! When contacting the airline ticket sales office in person where the ticket was purchased, you should remember that employees deal with these issues from 9:00 to 13:00. If the ticket was purchased not by someone who applied to the department, but by a friend or relative, you must present a power of attorney upon delivery.

In what cases is the ticket not refundable?

Money for a ticket will not be returned by the carrier if:

• a non-refundable ticket was purchased;
• there are no sufficient grounds for a return.

The amount for a non-refundable ticket can be refunded only in two cases:

• serious illness, which is confirmed by a medical certificate;
• death of a passenger - relatives may apply for a refund.

If the company refuses to return cash, the issue can be resolved pre-trial or in court. First, you need to send a claim to the carrier's address; if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, you need to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court sides with the traveler.

Note! If the passenger decides to buy a ticket using miles, they should also be returned to the account.

The rules for returning S7 air tickets are similar to those of other air carriers. The main thing is to contact the company as early as possible to process a return. If the carrier refuses, and the passenger has documents confirming the impossibility of departure, a statement of claim can be filed in court.

Good afternoon, dear readers of the blog site, we all travel and vacation in other countries, and each of us chooses our own modes of transport for transfer and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their own requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to return s7 plane tickets and get your money back. Below I will tell you how to do this.

Is it possible to return tickets to S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not at all more complicated and the process itself takes a few minutes, in terms of actions from you, but the refund may take a long time, but about everything a little below.

And since I started to return electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We didn’t see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return s7 plane tickets through a special service, you can find it by going to your personal account on the website https://www.s7.ru/

Select the required reservation and you will be transferred to its details. In the upper right corner, click the link Issue a refund, it is thanks to this service that the electronic ticket is returned to s7.

We are waiting for your request to be processed.

We check the box that we agree to return the electronic ticket from S7 and click send the application.

Your application will be accepted and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down your application number, they may ask you too. All documents will be sent to your email. By default, the money will be returned to the same card with which you paid for the tickets; if you bought with cash, which I highly doubt, then you will need to provide the details.

You can also return your s7 e-ticket through the contact center by calling 8 800 700–0707 (free in Russia) or calling directly from the website, also free. At the very bottom of the site, find the Contact us section and select Call online. An additional window will open that will automatically dial the required number and connect you with a technical support operator.