DoubleTree by Hilton Resort & Spa Marjan Island – Reviews. DoubleTree by Hilton Resort & Spa Marjan Island – Reviews Guests not staying at the hotel are required to present any identification document at the Spa reception

9,0

Perfect

• . Rest
• . Family with small children

The reception staff is incompetent; upon check-in, they couldn’t find my payment for a very long time (although I booked the hotel a month in advance with a non-refundable payment immediately for the entire period of stay through Booking!) and demanded that I pay again, citing the fact that I only had one day paid for and without breakfast, after an hour of torment they still sorted everything out and settled in. For a week's stay they asked for a deposit of $500, but then they agreed on $200, which was returned a month after departure. The hotel is located on an island, there is nothing in the area except a deserted embankment with rental cars for children, the nearest mall is 15 minutes by taxi, a minimarket with prices 2-3 times higher than in Moscow is a 10-minute walk away.

Breakfast and dinner were great, everything was great, room, pool, beach, super! Dinner can be purchased for $40 per person, but it's worth it.

Uzbekistan

2 marks “helpful review”

8,0

Very good

• . Rest
• . Family with small children
• . 6 nights stay
• . Sent from phone

For Muslim tourists, alcohol must be removed before leaving. If they ask, then give it.

5 stars. Certainly...

Length of stay: January 2020

Russia

5 marks “helpful review”

8,0

• . Rest
• . Family with small children
• . 9 nights stay
• . Sent from phone

I liked everything!

The advantages are that there is a large and warm pool. I liked everything. No complaints. I recommend it especially with children. Everything is provided for them there.

Length of stay: January 2020

Russia

2 marks “helpful review”

4,0

• . Rest
• . Family with small children
• . 10 night stay

The pools were not heated, because we were unlucky with the weather in the first days - we decided that we could spend time in the declared heated pools, but it turned out that they were colder than the water in the bay. The food was like in a canteen; in 10 days we never saw seafood except one fish (similar to tilapia), no shrimp, no red fish Changed room on the second day due to a malfunction of the equipment on the roof (strong noise), they tried to fix it but couldn’t The beach is made of ground shells instead of sand All inclusive does not include a minibar, ice cream on site and many other services that are included in most hotels. The hotel does not provide a potty for a child (I have never seen anything like this)

Good staff responsive to requests Room furnishings and plumbing are good

Length of stay: January 2020

Russia

17 marks “helpful review”

5,0

Good enough

• . Rest
• . Family with small children
• . 4 nights stay
• . Sent from phone

Dirty! No one has ever washed the balconies, there is also many years of dust behind the bed, a shame for Hilton! Near the room, during the high season, they began to repair the pool, jackhammers all day long, horror!!! We had a room overlooking the pool, no apologies or compensation! All-inclusive restaurant-canteen, every time you came out of it the clothes smelled like food for half a day! The food, although fresh, does not look like a restaurant, we never had seafood during the 5 days of our stay, the wine is poured from paper containers - the first time I have seen this in a five-star hotel, the alcoholic cocktails are simply terrible and a shame. Overall a disappointment. The staff, especially at the reception, are not friendly, the waiters too, it feels like they are very tired or are serving duty, no smile or cheerfulness on their faces, any request was met with a sigh and pursed lips! There is no animation at all, neither for adults nor for children, the animators walk around like sleepy flies, and in the children's club they are also irritated!!! Attention: do not believe when the clinic tells you that it takes a very long time to agree with the insurance company on the medicine and offers to buy it for cash! Do not believe when the pharmacist says that “this” medicine is not covered by your insurance (without even looking at it), do not believe at the reception that there is no shuttle bus to the airport, and they apparently offer you their own taxi! Shuttle bus is available at rakshuttle.com the day before departure, buy tickets there to Dubai Airport 80AED for a family of 4! It takes about 60 minutes. And lastly, they forgot the phone there, so the manager sent it to Dubai transport without specifying practically any data (although we provided everything) as a result we got new problems (((

Large territory, room design, children's playgrounds and water park. Mini clinic and pharmacy on the territory of the Hotel.

Length of stay: January 2020

Russia

3 marks “helpful review”

"Nice holiday"

• . Rest
• . Family with small children
• . 7 nights stay
• . Sent from phone

We had an all Inc package, which included snacks from 13 to 16, in fact they asked us for money for them (75 dirhams per set). Which is strange. I have attached a photo of the reminder for guests.

The fastest Check-in) Wonderful cookies upon arrival. Nice and clean room (we had the furthest building from the main building 4.5.1 - very quiet and a wonderful view of the sea). There is a lot of entertainment for children: in the children's water park there is heated water (!), even in Atlantis there is no such thing in the children's area, a warm children's pool, a good playroom. The food is delicious, various cheeses, delicious salads (Greek, Caesar, vegetable - there was none with mayonnaise), always meat and fish. Delicious desserts. The staff is always friendly and ready to help with everything. Special thanks to the chef - I saw that my child could not decide on food for dinner, he came up and asked what she wanted - after 5 minutes we had a dish for her))) This attitude towards the guests amazed me. The child was full, the parents were happy. Thank you. By the way, it’s important - on the hotel premises medical center, medical policies are accredited, you can get help, if necessary, without leaving the hotel. This is very important for holidays with children.

Length of stay: January 2020

Russia

“I will definitely come again”

• . Rest
• . Solo traveler
• . 8 nights stay
• . Sent from phone

I liked everything very much

Length of stay: December 2019

Russia

3 marks “helpful review”

9,0

Perfect

• . Rest
• . Family with small children
• . Sent from phone

It was cold, it was raining and the child was not allowed into the indoor pool

Territory, availability of tennis tables

Length of stay: November 2019

Russia

16 marks “helpful review”

9,0

"A hotel with an emphasis on family vacation and a lot of things for children."

• . Rest
• . Family with small children
• . 7 nights stay
• . Sent from phone

For a whole week, the hammam in the spa center does not work and every day the workers honestly promise, looking into their eyes, that tomorrow the hammam will work, and tomorrow everything will be new)

I would like to note the work of the Hilton club staff, especially Nigora, who solves any situation instantly and effectively! If during your stay you have any questions about the service or the language barrier prevents you from reaching an agreement, they will always help you here and solve everything! PS: I forgot to indicate this option is located immediately to the right at the entrance to the hotel.

Length of stay: December 2019

Russia

51 marks “helpful review”

7,5

"All inclusive" in the Emirates"

• . Rest
• . Family with small children
• . 13 night stay
• . Sent from phone

The hotel is trying to be like All inclusive in Turkey, but cannot cope with such a large influx of people. Cleaning often came after lunch, when the child needed to sleep. True, we agreed with the reception and began to clean up before lunch))) in the restaurant there was continuous shouting and bustle, everyone was running around with plates in two long halls. The waiters simply don’t have time to serve and often forget about orders. Among the dishes: there is little meat, it is not prepared as usual for a European, the appearance of grilled turkey and beef is pleasing. In general, if you have children, it’s ok, but not great. If there are two people, choose a quieter hotel.

If you are traveling with small children, this hotel is suitable for you. The territory is quite large, there is a water park, a children's playroom, and two playgrounds. The sea is absolutely calm, warm, gentle entrance. Two outdoor heated children's pools and one indoor. The food is quite suitable for baby food, pasta, rice, potatoes, stew or nuggets are always available. The rooms are comfortable, large comfortable beds. I highly recommend the rooms at the Bay Club, direct access to the sea and pool, verandas with sofas.

Length of stay: November 2019

Russia

“The rest is great.”

• . Rest
• . Family with small children
• . 3 nights stay
• . Sent from phone

Supplement for late check-out, they keep asking for my hotel room

Food, cleanliness, children's water park.

Length of stay: November 2019

DoubleTree by Hilton Moscow – Marina invites you to get acquainted with amazing world Bali Spa.

Specially designed unforgettable spa rituals from the Chavana Spa brand, a modern gym, swimming pool, Finnish sauna, hammam, beauty salon at DoubleTree by Hilton Moscow - Marina will help you relieve stress and feel a surge of energy even far from home.

Don't let the frantic rhythm of the metropolis consume you!

Age restrictions when visiting hotel spa areas

Children under 7 years of age are not allowed to use the swimming pool, Finnish sauna, hammam and jacuzzi. Children aged 7 to 16 years old in the above areas are allowed only from 07:00 to 12:00 and only if accompanied by an adult (18+).

Children under 16 years of age are not allowed in the gym.

Guests not staying at the hotel are required to present any form of identification at the Spa reception.

In order to keep your stay at Chavana SPA comfortable and unforgettable, we suggest you pre-book the time of your visit by phone. 111; WhatsApp +7 495 212 2060 or at the Chavana SPA reception.
The cost of your room includes access to the pool and aquathermal SPA area with a limit of up to 1 time per day on weekends (Fri, Sat, Sun) and holidays. The cost of an additional visit is 2500 rubles.

Opening hours: 07:00 – 23:00

Chavana Spa originates on the island of Bali. Chavana is the name of the Indian sage who, according to legend, discovered the fountain eternal youth. And, having acquired dazzling beauty, he became worthy of the princess’s hand and heart.

Highly qualified SPA specialists at Chavana Spa at the DoubleTree by Hilton hotel in Moscow have combined the wisdom of the ancient traditions of the East with the latest European developments in the beauty industry based on exclusive products from the Italian professional brand Comfort Zone to achieve truly dazzling results. Any ritual in one of seven comfortable massage rooms will give you a feeling of lightness and an influx of vital energy.

Chavana Spa offers a simple, understandable and accessible concept based on the ideal combination of price and quality of services. We value your time, so we offer to combine the unsurpassed benefits of oriental spa rituals with the atmosphere of freshness and tranquility of an Indonesian resort, without leaving Moscow. Treat yourself to a few hours of tranquility, permeated with the aromas of the spring Balinese garden to the accompaniment of traditional island music.

As a finishing touch, we invite you to the Chavana Spa beauty salon. Here, all hair, face and body care treatments using environmentally friendly products are aimed exclusively at preserving your natural beauty and restoring your health.

You will find a full range of SPA products and accessories designed to help you prolong the effect of your treatments or please your loved ones in our boutique located at the DoubleTree by Hilton hotel. Chavana Spa also provides spa treatments for two.

Chavana Spa offers:

• 7 spacious massage rooms, including a comfortable Suite;
• Relaxation area; *
• Thermal area, which includes a hammam, Finnish sauna, snow fountain and experience shower;
• Pool;
• Beauty salon;
• Fitness center.

* - visit to the relaxation area for an additional fee

Operating mode: 07:00 – 23:00

Tel.: +7 495 212 20 60
Email: [email protected]

Spa menu

Chavana Spa Club Cards

Seasonal offers Chavana Spa

In order to keep your stay at Chavana SPA comfortable and unforgettable, we suggest you pre-book the time of your visit by phone. 111; WhatsApp +7 495 212 2060 or at the Chavana SPA reception.
The cost of your room includes access to the pool and aquathermal SPA area with a limit of up to 1 time per day on weekends (Fri, Sat, Sun) and holidays. The cost of an additional visit is 2500 rubles.

Age restrictions when visiting hotel spa areas

Children under 7 years of age are not allowed to use the swimming pool, Finnish sauna, hammam and jacuzzi.

Based on 6804 user reviews

2020 TripAdvisor, LLC

Lice after rest

I rested from April 30 to May 9, 2019, with two children, everything was good, except for the restaurant (Bai Club), the food was monotonous, meat was rare, I saw fish twice, otherwise I liked it. After arriving a day later, the daughter was found to have lice, the son did not have any, the daughter had African braids done in a beauty salon on the hotel premises near the Bai Club restaurant, I believe that lice could have been picked up there, since if they were anywhere else, then they would have been both for me and my son. Regarding the administrators, I can say that it is better to contact Anastasia to resolve issues; I do not recommend contacting Asem, since she performs her duties formally, behaves arrogantly and without due respect for the guests. Other administrators communicate exclusively in English, so if you don’t know it, you will experience difficulties in your stay due to the language barrier. The sea is good and clean, jellyfish are not dangerous. A photographer on site takes photos of you for free for an hour or two, then you buy the photo from him, this is where the surprises begin, for example, to send one photo to your disk, it will cost you $8, and this is without printing. The air conditioners are set to 21 degrees automatically, so when you come in or out, it feels like going from an oven to a freezer and vice versa, so you can get a heart attack or catch a cold. In general, the staff, Indians, Pakistanis, and Filipinos, are friendly and efficient. I don’t recommend considering options other than \"All inclusive\" or \"Ultra all inclusive\" as it is expensive.

Moscow, Russia

Spent three days at this hotel May holidays 2019. Don't be confused by the five stars and the name Hilton in the title. In reality, by analogy with other hotels, this is a four. The food is good: tasty and varied. But the quality of the “restaurant” raises questions. Rather, it is a “dining room” with eternally sticky tables and worn-out chairs. There are a lot of people. The main problem is that this hotel does not have a sea. No, there is a beach, but the bay is too closed from the sea, fresh water does not get there. This is clearly visible on the map. As a result, tourists are encouraged to swim in a “soup” of green algae, foam and sunblock film. Visibility in the water - you stand up to your waist, your legs are not visible. One entry into such a “sea” was enough for me. Another funny thing is that the best, cleanest central part of this reservoir is reserved for aquatic species sports: jet skis and boats. Tourists swim in the pools. The most desperate ones climb into this coastal swamp. You won’t even be able to lie on the beach there: there are far fewer umbrellas than sunbeds. Although the hotel was booked for 10 days, after a couple of days spent in it, it became clear that “the vacation had to be saved,” because we were going to the sea. I had to urgently move to Hilton Al Hamra Golf Resort, which is on the other side of the bay. 7 minutes by taxi, but the impression is completely different. There's a great beach there! Waves, sand, clear (by Emirati standards, of course) water. In short, if you are going to the Emirates to swim in the sea, then there is nothing to do in Doubletree. If you are satisfied with swimming pools and an all-inclusive setting with a large number of tourists, then you can consider this hotel, keeping in mind that it is closer to four stars than five. ZY Another unpleasant moment. A week after leaving, DoubleTree suddenly debited about 750 AED from my card. While I was sorting out with my bank what kind of payment this was, the amount was returned to my account. I'm still scratching my head, what was that? Error or intent? I blocked the card, but the sediment remained.

Just right with a child

Ekaterinburg, Russia

In May 2019 we visited the hotel for the second time. Room 1822 on the eighth floor with sea view. The view is great. Cleaning was done in a timely manner. The room has a kettle, hairdryer, iron and even an alarm clock. The food is okay. If you are not a gourmet, you definitely won’t go hungry. Fruits include watermelon, melon, pineapple and something else. The pool is large and comfortable. Low tide on the beach in the morning, normal in the afternoon. Coarse bulk sand. There are jellyfish, but they are blue and clearly visible in the water, so they do not cause problems. The road from the airport to the hotel by bus is 1.5 hours, if by car, then 45 minutes. There are three-story buildings with private pools. Located away from the main building.

Consent to the processing of personal data

I hereby, being the Customer of tourist services included in the tourism product, and the authorized representative of the persons (tourists) specified in the Application, give consent to the Agent and his authorized representatives to process my data and the data of persons (tourists) contained in the Application: last name, name, patronymic, date and place of birth, gender, citizenship, series, passport number, other passport data indicated in the passport; residence and registration address; home and mobile phone; email address; as well as any other data relating to my identity and the identity of the persons specified in the Application, to the extent necessary for the implementation and provision of tourism services, including those included in the tourism product generated by the Tour Operator, for any action (operation) or set of actions ( operations) performed with my personal data and the data of the persons specified in the Application, including (without limitation) collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data, as well as carrying out any other actions provided for by current legislation Russian Federation, using automation tools, including in information and telecommunication networks, or without the use of such tools, if the processing of personal data without the use of such tools corresponds to the nature of the actions (operations) performed with personal data using automation tools, that is, it allows for in accordance with a given algorithm, searching for personal data recorded on a tangible medium and contained in file cabinets or other systematized collections of personal data, and/or access to such personal data, as well as transfer (including cross-border) of this personal data to the Tour Operator and third parties - partners of the Agent and Tour Operator.

The processing of personal data is carried out by the Agent and his authorized representatives (Tour Operator and direct service providers) for the purpose of fulfilling this agreement (including, depending on the terms of the agreement, for the purpose of processing travel documents, booking rooms in accommodation facilities and with carriers, transferring data to the consulate of a foreign state, resolving claims issues when they arise, submitting information to authorized government bodies (including at the request of courts and internal affairs bodies)).

I hereby confirm that the personal data provided by me to the Agent is reliable and can be processed by the Agent and his authorized representatives.

I hereby give my consent to the Agent and Tour Operator to send me emails/information messages to the email address and/or mobile phone number I have provided.

I hereby confirm that I have the authority to provide personal data of the persons specified in the Application, and undertake the obligation to reimburse the Agent for any costs associated with my lack of appropriate authority, including losses associated with sanctions of inspection authorities.

I agree that the text of my consent to the processing of personal data, given by me of my own free will, in my interests and in the interests of the persons specified in the Application, is stored electronically in a database and/or on paper and confirms the fact of consent to process and transfer personal data in accordance with the above provisions and take responsibility for the accuracy of the provision of personal data.

This consent is given for an indefinite period and can be withdrawn by me at any time, and insofar as it concerns a specific person, the subject of personal data specified in the Application, by the specified person by sending a written notice to the Agent by mail.

I hereby confirm that my rights as a subject of personal data have been explained to me by the Agent and are clear to me.

I hereby confirm that the consequences of withdrawing this consent have been explained to me by the Agent and are clear to me.

This Consent is an annex to this Application.