Checking a tourist voucher. How to check your application Anex Tour - detailed instructions

In order to verify Sunmar or Coral claims, you will need the claim number and passport number of any tourist on the tour.

Please note that further instructions apply to both the tour operator Sanmar and the tour operator Coral. As subsidiaries, their sites are absolutely identical. The difference is only in the photos and colors of the decoration.

An application number is assigned to any booking, so the travel agent must provide it upon request! If a travel agent does not want to provide a number, this is a reason to think about it - apparently he has something to hide.

We go to the website of the tour operator: Sunmar or Coral Travel

For Sanmar: click on the "Information" button in the far left corner. In the drop-down menu, select the item "View applications for tourists":

For Coral: "Useful Information" at the very top of the page:

A new window appears, in which we will look at our applications. You can also get to these pages via direct links: for Sanmar and for Coral Travel.

Fill in the field "Application number" (it consists only of numbers) and "Passport number without series". If you are traveling abroad, then indicate the number of your foreign passport without a series (seven digits, followed by a space from the series). If a trip is planned in Russia, then the passport number of the Russian Federation is indicated (the last six digits):

Press the button "View application". If such a request exists and everything is specified correctly, your booking details will appear:

Be sure to check the passport details of the tourists. Mistakes, especially in health insurance, are unacceptable.

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How to check your application Anex Tour - detailed instructions

In order to check your application on the Anex Tour website, you need to know its number, as well as the passport number of one of the tourists.

You can ask your travel agent for the application number after booking. This number is usually 7 digits long, but may be more. If the travel agent refuses to give the application number, then, apparently, he has something to hide: the tour is not booked, not paid or canceled.

If everything is OK with the application numbers, then go to the Anex Tour website. We make sure we are on the page for tourists.

In the upper right corner we find the button "Personal account", press:

In the window that opens, select the "Individuals" tab:

In the "E-mail / application number" field, indicate the seven-digit number of your application. It consists only of numbers!

In the "Password / Passport" field, indicate only the passport number of any tourist in the application. Attention: only the passport number is indicated, no series! When traveling abroad, indicate the number of your foreign passport, when traveling in Russia and some CIS countries - the passport of the Russian Federation.

Sometimes it happens that in the absence of a tourist's passport at the time of booking, the travel agent scores seven ones or zeros instead of a passport. Check with your agent.

Fill in all the fields and click on the "Login" button. If everything is correct, and your travel agent has correctly entered the passport details of tourists, you will see the following window:

Absolutely all services for your tour, payment status and confirmation status will be indicated here. Be sure to check all passport details, as any mistake, especially in visa directions, can lead to big problems!

4 days before departure, in the "Documents" point, all documents necessary for the tour will be attached for each tourist: itinerary receipts, vouchers for transfer and check-in at the hotel, medical insurance. If possible, you can print them yourself or ask your manager to do it.

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How to check your application Tez Tour - detailed instructions

Question: I enter my username and password, a message appears: "The username or password was entered incorrectly." What to do?

Answer: the requirements are the same as in other services: enter more carefully, pay attention to the case (uppercase and lowercase letters). If it does not work, use the "Forgot password" form - the system will send you a new one to the mail specified during registration.

Q: I used the "Continue without registration" service, how can I get into my personal account?

A: In this case, you are registered automatically. A link to activate registration and a password for the first login will be sent to the email address specified when booking the tour (it is also your login).
If you wish, you can change the password yourself in your personal account.

Tour documents

Q: If I have printed the documents, do I need to get the originals from the representative at the airport?

A: No, the package of documents printed by you from your personal account is valid. You don't need to receive anything extra.

Q: How will I know if there are any changes to my tour and if the documents are ready?

A: We notify buyers of all changes in the travel application in two ways - by e-mail and SMS. They are sent automatically immediately after some changes are made.

Q: Will I receive "Thank you" bonuses if the tour is purchased from an agency?

A: No, according to the rules of the promotion, bonuses are awarded to participants of the "Thank you from Sberbank" program when buying tours online (that is, independently) through the website.

Payment

Q: Is there a fee for making a payment by credit card?

A: No commission is charged.

Q: If a refusal comes for any reason, after what time will the money be returned back to the card?

A: As a rule, money is returned to the card instantly. Minor delays are possible, it depends on the bank of which you are the cardholder.

Q: I live in Australia. Can I pay for the tour with a card issued to me at the bank of this country?

A: Yes, you can. We have provided the ability to pay by cards of banks in most countries of the world However, in case of problems with payment, please inform us about it, and we will open the possibility of payment by cards of banks of your country.

Q: Is it possible to pay part of the amount from one card, and part from another when booking online?

A: No, payment for the application is made only from one card.

Q: Is it possible to pay with a partial card?

A: Yes, it is possible for tours on charter flights to Turkey, Egypt, Spain, Thailand, Bulgaria, Georgia, Dominican Republic: 30% payment immediately and the rest - no later than 15 working days before departure. Conditions are prescribed in your personal account.

Contract

Q: Can I book the tour, but another person will fly?

A: Yes, you can. The agreement is concluded with the buyer of the tour, who assumes the responsibility of informing all tourists about all changes in the application (delay or cancellation of flights, readiness of documents, refusal of accommodation, etc.).

Q: I made a mistake in the spelling of my first and last name, do I need to correct it or can I fly with these documents? Is it possible to make corrections only to the insurance, if you need a ticket correspondence, how much does it cost?

A: After submitting the application, please check the correctness of your passport data.

For the surnames and first names in the air ticket, airlines may incorrectly spell up to three characters in the surname, if its essence is not distorted and the first letter does not change (that is, IVANOVA cannot be changed to PETROVA). Re-discharge is possible, but with penalties on the part of one or another airline.
Re-issuance of one copy of documents with changed passport data costs 25 USD. (cu - order currency). We make changes to information in insurance policies free of charge. Please note that changing data on tours with regular flights is usually impossible or entails a change in the airline's fare!

Claims

Q: I have a complaint about the online store, where can I go?

A: You can write us a letter at [email protected]site or [email protected]

Q: I have a complaint about the quality of the services provided, where can I go?

A: All claims for the quality of the services provided are accepted by the quality control department at the address [email protected]website

Visa

Q: Can I purchase a tour online to a visa country? What about the visa application in this case?

A: Yes, you can buy a tour to a visa country, but when buying tours online, tourists must either have a valid visa in their hands, or open it on their own through visa centers or directly at the consulates.
After payment and confirmation of the booked tour, we provide free of charge the documents that you need (visa vouchers, invitations, etc.) at your request to.
When booking tours for Cyprus a pro-visa can be issued free of charge through TEZ TOUR. You must send a notification about the need for a pro-visa to the address

Notes on individual flights

• Check-in for a / c flights Air arabia ends in 1 hour before departure.
• The airport does not operate all regular flights. For all these flights, document printing is available online. We ask the agency to print documents in a timely manner and give them to tourists.
• Exception: passports will be issued at the airport only for airline flights Aegean Airlines (A3) and on charter flights in case of late exit of visas.

PASSPORTS WITH READY VISAS IS ISSUED AT THE FRONT OFFICE IN NEWSPAPER PER. 17, P.3 FROM MONDAY TO FRIDAY FROM 10:00 AM TO 7:00 PM.

Information about the readiness of visas is visible in the agency's office, and an automatic message is also sent to the mail.

Passports are issued according to the following rules:

1. To obtain passports by couriers of agencies:
   • Through the agency's personal account, it is necessary to enter employees who are entitled to receive passports. An employee comes to the office of the Company only with a passport. Attention! The courier must present original passports , not a photocopy or photo!
2. To receive passports by courier service:
   • The agency sends a scan of the power of attorney to the mail, which indicates the name of the courier service, the application number. The power of attorney is signed by the director and sealed. In the subject line, you must indicate the application number ( only numbers!).

All non-standard cases are discussed in advance with the department staff by phone. +7 495 510 64 84 .

Attention! Printing of vouchers and insurances in the office opens immediately after confirmation of the hotel and full payment of the tour, printing of air tickets opens in accordance with the issuance schedule (see the table below). The possibility of printing is indicated by automatic mailing. Document printing does not close and is available an unlimited number of times.
Full information about the time and exact place of issuing passports at Domodedovo airport.

To issue air tickets for international flights from any airport in the city of Moscow, it is mandatory to enter the following passenger data:

• surname, name, gender, date of birth
• citizenship
• series and number of the passport, expiration date of the passport.

Please enter these details immediately when booking an application.

In case of failure to provide missing data for 3 working days before departure, a penalty in the amount of $ 25 per person... In case of failure to provide data less than 1 working day before departure, the agency assumes responsibility for the failed departure of tourists.

ATTENTION! Issuance of air tickets for Aeroflot A / C flights must be completed by 18.00 on the day preceding departure. After 18.00, it is not possible to issue tickets for Aeroflot Airlines flights.

WHEN MAKING A BOOKING, CROSSING FLIGHTS OF DIFFERENT AIRLINES IS STRICTLY FORBIDDEN!

Issuance schedule

departure date	A country	Direction	Flight	Airline	Comment	Notes
29.12.2019 Sunday	UAE	Sharjah city	G9 956	AIR ARABIA
	China	Sanya	F7 9853	I FLY	Documents are ready for self-printing
30.12.2019 Monday	UAE	Sharjah city	G9 956	AIR ARABIA	Documents are ready for self-printing	Issuance of documents starts at 10 o'clock	Spain	Tenerife South	S7 3665	S7 AIRLINES	Documents are ready for self-printing	Turkey	Antalya	R3 9853	YAKUTIA	Documents are ready for self-printing
	31.12.2019 Tuesday	UAE	Sharjah city	G9 956	AIR ARABIA		Documents are ready for self-printing	Issuance of documents starts at 10 o'clock
	01.01.2020 Wednesday	UAE	Sharjah city	G9 956	AIR ARABIA		Documents are ready for self-printing	Issuance of documents starts at 10 o'clock
02.01.2020 Thursday	UAE	Sharjah city	G9 956	AIR ARABIA	Documents are ready for self-printing	Issuance of documents starts at 10 o'clock
	China	Sanya	F7 9853	I FLY	Documents are ready for self-printing
	Turkey	Antalya	R3 9853	YAKUTIA	Documents are ready for self-printing
03.01.2020 Friday	UAE	Sharjah city	G9 956	AIR ARABIA	Documents are ready for self-printing	Issuance of documents starts at 10 o'clock	Spain	Tenerife South	S7 3665	S7 AIRLINES	Documents are ready for self-printing
	04.01.2020 Saturday	Italy	Rimini	U6 741	URAL AIRLINES		Documents are ready for self-printing	Issuance of documents starts from 10 am on Saturday
Austria		Klagenfurt	R3 9819	YAKUTIA	Documents are ready for self-printing
		Salzburg	S7 3711	S7 AIRLINES	Documents are ready for self-printing
UAE		Sharjah city	G9 956	AIR ARABIA	Documents are ready for self-printing
Spain		Barcelona	U6 845	URAL AIRLINES	Documents are ready for self-printing
05.01.2020 Sunday	UAE	Sharjah city	G9 956	AIR ARABIA	Documents are ready for self-printing	Issuance of documents starts at 10 o'clock	China	Sanya	F7 9853	I FLY	Documents are ready for self-printing

Moscow airports

VKO - Vnukovo
DME - Domodedovo
SVO - Sheremetyevo
ZIA - Zhukovsky

Issuance of documents at Moscow airportstEZ TOUR representatives carry out:

Domodedovo airport" Entrance number 2, to the left towards the arrival hall of international airlines, on the right side of the sign "TEZ TOUR". Landmark - point of veterinary control.
Issuance of documents begins 3 hours before the departure of the aircraft.
Arrival / departure information, how to get there. Airport "Vnukovo" Terminal A, departure hall, second floor, on the left at the end of the hall, at I Fly ticket office # 02/2.
Issuance of documents begins 2 hours before the departure of the aircraft.
Arrival / departure information, how to get there. Sheremetyevo airport" Terminal F, departure hall, second floor under the scoreboard in the center of the hall.
Issuance of documents begins 2 hours before the departure of the aircraft.
Arrival / departure information, how to get there.

Public transport options to the airports

• Aeroexpress from the Paveletskaya metro station (exit to the Paveletsky railway station) Moscow Paveletskaya - Domodedovo Airport - Moscow Paveletskaya (departure from Moscow from 06.00 to 00.30, from Domodedovo from 06.00 to 00.00 every 30 minutes, travel time 40-50 minutes, the cost is 500 rubles (tariff "standard »), Other tariffs.
• Electric train from the metro station "Paveletskaya" "Moscow-Paveletskaya" - "Domodedovo Airport" - "Moscow-Paveletskaya" (check the departure and cost on the website of the Paveletsky railway station, travel time 1 hour).
• Suburban express bus or route taxi from the Domodedovskaya metro station (exit from the last carriage along the train from the center, in the underpass - turn right, then take the right stairs to the exit to the city; departure around the clock every 15 minutes, at night from 00.00 to 06.00 - every 40 minutes, travel time 25- 30 minutes, cost: 120 rubles, children under 7 years old - free). Also on the route No. 308 A / p Domodedovo - metro Domodedovskaya run social buses, the fare is 85 rubles. (RUB 70.36 with Strelka card)

• Aeroexpress from Kievskaya metro station (exit to Kievsky railway station) Moscow Kievskaya - Vnukovo airport - Moscow Kievskaya (departure from 06.00 to 00.00 every hour, additional departures at 10.30, 15.30, 17.30, 19.30, travel time 40 minutes, cost: 500 rubles (standard »), Other tariffs.
• City buses from the Yugo-Zapadnaya metro station # 611, # 611C (exit - from the metro train to the right in the direction of the train, from the station to the underpass to the right and from the underpass - to the left; travel time 25-30 minutes, from 5:40 to 1:30, the cost according to the established tariffs for public transport), to the stop "Airport". Bus # 611 also stops at Troparevo and Rumyantsevo metro stations.
• Route taxis No. 45 from the Yugo-Zapadnaya metro station (exit - from the metro train to the right in the direction of the train, from the station to the underpass to the right and from the underpass - to the left; travel time 15-20 minutes, cost 100 rubles + 10 rubles for each additional baggage piece).
• City bus from the metro station "Salaryevo" No. 911 (the first carriage from the center) to the airport stop (travel time 20 minutes, from 05.30 to 00.20, the cost is according to the established tariffs for public transport).
• City bus from the metro station "Salaryevo" No. 272 to the “Hotel” stop (travel time 20 minutes, from 05.30 to 00.20, the cost is according to the established tariffs for public transport).
• City bus from the metro station "Rasskazovka" by bus number 32 to the stop "Airport".
• NIGHT city bus from the metro station "Kitay-Gorod" No.Н11(Slavyanskaya Square), every 30 minutes, from the airport from 23:30 to 4:30, to the airport from 1:00 to 6:00.

• Aeroexpress from the metro station "Belorusskaya" (exit to Belorussky railway station) Moscow Belorusskaya - Sheremetyevo airport - Moscow Belorusskaya (departure from Belorussky railway station from 05.30 to 00.30 every 30 minutes, from Sheremetyevo from 05.00 to 00.30 every 30 minutes, travel time 35-40 minutes, cost: 500 rubles. ("standard" tariff), other tariffs.
• City buses from the metro station "Rechnoy Vokzal" No. 851, No. 851E (departure from 05.35 to 00.45, travel time 40-50 minutes, cost according to the established tariffs for public transport)
• Minibus taxi from the metro station "Rechnoy Vokzal" No. 949 (departure from 06.45 to 21.45, travel time 30-40 minutes, cost 70 rubles).
• City bus from the metro station "Planernaya" # 817 (departure from 05.30 to 24.00, travel time 40-50 minutes, cost according to the established tariffs for public transport)
• Route taxi from the metro station "Planernaya" No. 948 (departure at 06.45 to 21.45, travel time 30-40 minutes, cost 70 rubles).
• NIGHT city bus from the metro station "Kitay-gorod" No. H1 (Slavyanskaya Square), every 30 minutes, from 01:00 to 06:00.
• From the city of Khimki, buses No. 62K (every 15 minutes, from 05:45 to 23:13), №41 (every 50 minutes, from 06:19 to 18:27)
• From the town of Lobnya buses # 38, 48, 21, 24K, 33K.

• Regular bus from the metro station "Kotelniki" No. 441, No. 441E, exit from metro number 5, the last carriage from the center (route to the stop), departure to the airport from 06.48 to 22.25 (schedule), from the airport from 06.06 to 23.35 (schedule), travel time 45-60 minutes, cost 92 rubles when paying in cash, you can pay with an Strelka card or a bank card,.
• Suburban electric train to the Rest platform + shuttle-bus or fixed-route taxi No. 2, No. 6 to / from the airport... Suburban electric trains up to pl. Rest of the Kazan direction depart from the Kazansky railway station (metro "Komsomolskaya") with all stops; high-speed electric trains of increased comfort "Sputnik" - with stops at Vykhino, Lyubertsy-1, Otdykh, Ramenskoe (electric train schedule). The travel time of an ordinary electric train from Kazansky railway station is 50-55 minutes, Sputnik - 37 minutes, shuttle bus from / to the airport - 15 minutes (shuttle bus schedule from 11/28/18), fixed-route taxi - 15 minutes,.
• It is also possible to travel by private vehicle or car sharing.

Attention! Depending on the arising traffic jams, the movement of buses and fixed-route taxis may differ from that stated in the schedule.

IV. Visa

For tourists flying to Spain, Italy, Greece, Austria, Andorra and Bulgaria, the package of documents must contain foreign passports of tourists with visas. A sample visa is available.

Upon receipt of documents in the passport on the page where the visa is affixed, you must check:

• Surname, name and passport number of the tourist. The spelling in the visa must match the spelling in the tourist's foreign passport
• If children traveling with their parents are entered in the passport, it is necessary to check that they are included in the visa (see visa sample)
• The start date of the visa (must coincide with the start date of the trip)
• Visa end date (must be the same or later than the tour end date)
• Number of entries.

V. Additionally

Memos for each country are located on the country description page in the menu on the right.