Check your tour with these tour. How to check the application Sunmar and Coral - detailed instructions
You purchased a tour package from the agency through the tour operator Tez Tour. You were told that the application was booked and you received confirmation. However, you would like to check the status of your tour yourself. What does that require?
To check the tour yourself at the tour operatorTez Tour, you need to check the number of your booking (application) with the manager.
Next, go to the site tez-tour.com and scroll down the main page. On the right you will see a box "Check departure time" and "".
Enter the booking number in the field and click on the search button.
In the window that opens, you can see:
- is the tour confirmed,
- whether it was paid by the agency,
- and whether the documents are ready for the tour.
Here, if the application has been confirmed, you can see the number, date and time of departure of the flight, the name of the hotel, as well as the dates of stay in it.
If you have any questions, you can ask them below or by e-mail to the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ...
Additional useful services:
You can rent a bike (scooter, motorcycle) at the service ;
Rent a car , or in
You can order a universal SIM card for travelers at ;
I recommend getting additional insurance (including for riding bikes :))) at any of the services , or, having previously compared the prices, since sometimes, somewhere, prices are loaded 1.5-2 times more profitable;
You can rent a yacht on the website and order a sea cruise on
How can I check my tour (application) with "Sunmar" / "Sanmar"?
You have purchased a tour and are soon going abroad through the tour operator Sanmar! The wonderful feeling of the upcoming vacation is already overshadowing the head ... But is everything all right with the ticket you have acquired? Did the travel agent make the reservation accurately and did he enter your passport details correctly?
To check the tour y tour operator Sunmar, you need to go to the site sunmar.ru. This is how the main page looks like.
In the first line we enter the number of your application (you will first need to find it out at the agency), in the second line we write the 7-digit passport number of one of the tourists (WITHOUT SERIES!) And click "Verify"... A form with an application opens:
In it, we see: the application number, as well as whether it is confirmed and paid by the agency.
Below there are data on tourists - I strongly recommend checking the spelling of the surname, first name and the correctness of the rest of the passport data. If you find an error, contact the manager as soon as possible; he will correct the mistake.
Information about the visa and the readiness of documents for the tour is also visible here.
Additional useful services:
You can rent a bike (scooter, motorcycle) at the service ;
Rent a car , or in
You can order a universal SIM card for travelers at ;
I recommend getting additional insurance (including for riding bikes :))) at any of the services , or, having previously compared the prices, since sometimes, somewhere, prices are loaded 1.5-2 times more profitable;
You can rent a yacht on the website and order a sea cruise on
Question: I enter my username and password, a message appears: "The username or password was entered incorrectly." What to do?
Answer: the requirements are the same as in other services: enter more carefully, pay attention to the case (uppercase and lowercase letters). If it does not work, use the "Forgot password" form - the system will send you a new one to the mail specified during registration.
Q: I used the "Continue without registration" service, how can I get into my personal account?
A: In this case, you are registered automatically. A link to activate registration and a password for the first login will be sent to the email address specified when booking the tour (it is also your login).
If you wish, you can change the password yourself in your personal account.
Tour documents
Q: If I have printed the documents, do I need to get the originals from the representative at the airport?
A: No, the package of documents printed by you from your personal account is valid. You don't need to receive anything extra.
Q: How will I know if there are any changes to my tour and if the documents are ready?
A: We notify buyers of all changes in the travel application in two ways - by e-mail and SMS. They are sent automatically immediately after some changes are made.
Q: Will I receive "Thank you" bonuses if the tour is purchased from an agency?
A: No, according to the rules of the promotion, bonuses are awarded to the participants of the "Thank you from Sberbank" program when buying tours online (that is, independently) through the website.
Payment
Q: Is there a fee for making a payment by credit card?
A: No commission is charged.
Q: If a refusal comes for any reason, after what time will the money be returned back to the card?
A: As a rule, money is returned to the card instantly. Minor delays are possible, it depends on the bank of which you are the cardholder.
Q: I live in Australia. Can I pay for the tour with a card issued to me at the bank of this country?
A: Yes, you can. We have provided the ability to pay by cards of banks in most countries of the world. However, in case of problems with payment, please inform us about it, and we will open the possibility of payment by cards of banks of your country.
Q: Is it possible to pay part of the amount from one card, and part from another when booking online?
A: No, payment for the application is made only from one card.
Q: Is it possible to pay with a partial card?
A: Yes, it is possible for tours on charter flights to Turkey, Egypt, Spain, Thailand, Bulgaria, Georgia, Dominican Republic: 30% payment immediately and the balance - no later than 15 working days before departure. Conditions are prescribed in your personal account.
Contract
Q: Can I book the tour, but another person will fly?
A: Yes, you can. The contract is concluded with the buyer of the tour, who assumes the responsibility of informing all tourists about all changes in the application (delay or cancellation of flights, readiness of documents, refusal of accommodation, etc.).
Q: I made a mistake in the spelling of my first and last name, do I need to correct it or can I fly with these documents? Is it possible to make corrections only to the insurance, if you need a ticket correspondence, how much does it cost?
A: After submitting the application, please check the correctness of your passport data.
For the surnames and first names in the ticket, airlines allow incorrect spelling of up to three characters in the surname, if its essence is not distorted and the first letter does not change (that is, IVANOVA cannot be changed to PETROVA). Re-discharge is possible, but with penalties on the part of one or another airline.
Re-issuance of one copy of documents with changed passport data costs 25 USD. (cu - order currency). We make changes to information in insurance policies free of charge. Please note that changing data on tours with regular flights is usually impossible or entails a change in the airline's fare!
Claims
Q: I have a complaint about the online store, where can I go?
A: You can write us a letter at [email protected]site or [email protected]
Q: I have a complaint about the quality of the services provided, where can I go?
A: All claims for the quality of the services provided are accepted by the quality control department at the address [email protected]website
Visa
Q: Can I purchase a tour online to a visa country? What about the visa application in this case?
A: Yes, you can buy a tour to a visa country, however, when buying tours online, tourists must either have a valid visa in their hands, or open it themselves through visa centers or directly at the consulates.
After payment and confirmation of the booked tour, we provide free of charge the documents that you need (visa vouchers, invitations, etc.) at your request to.
When booking tours for Cyprus a pro-visa can be obtained free of charge through TEZ TOUR. You must send a notification about the need for a pro-visa to the address
In order to check your application on the Anex Tour website, you need to know its number, as well as the passport number of one of the tourists.
You can ask your travel agent for the application number after booking. This number is usually 7 digits, but may be more. If the travel agent refuses to give the application number, then, apparently, he has something to hide: the tour is not booked, not paid or canceled.
If everything is OK with the application numbers, then go to the Anex Tour website. We make sure we are on the page for tourists.
In the upper right corner we find the button "Personal account", press:
In the window that opens, select the "Individuals" tab:
In the "E-mail / application number" field, indicate the seven-digit number of your application. It consists only of numbers!
In the "Password / Passport" field, indicate only the passport number of any tourist in the application. Attention: only the passport number is indicated, no series! When traveling abroad, indicate the number of your foreign passport, when traveling in Russia and some CIS countries - the passport of the Russian Federation.
Sometimes it happens that in the absence of a tourist's passport at the time of booking, the travel agent scores seven ones or zeros instead of a passport. Check with your agent.
Fill in all the fields and click on the "Login" button. If everything is correct, and your travel agent has correctly entered the passport details of tourists, you will see the following window:
Here you will see absolutely all services for your tour, payment status and confirmation status. Be sure to check all passport details, as any mistake, especially in visa directions, can lead to big problems!
4 days before departure, in the "Documents" point, all documents necessary for the tour will be attached for each tourist: itinerary receipts, vouchers for transfer and check-in at the hotel, medical insurance. If possible, you can print them yourself or ask your manager to do it.
P.S. Join my VKontakte group, write comments below, dream, pack your bags and never forget that the journey itself is importantrather than destination
How to check your Tez Tour application - detailed instructions
