The profession is an airline dispatcher. Air traffic controller profession

It is generally accepted that specialists, the specifics of whose work involves direct contacts with the consumer of goods or services, need to personally meet with clients. But, as you know, there are exceptions to every rule. And a striking example of this is the profession of a dispatcher, whose representatives are in direct contact with the consumer, but never meet with him personally. And all because the tasks of this profession are fundamentally different from the tasks of all other specialties.

It is generally accepted that specialists, the specifics of whose work involves direct contacts with the consumer of goods or services, need to personally meet with clients. But, as you know, there are exceptions to every rule. And a vivid example of this is dispatcher profession, whose representatives are in direct contact with the consumer, but never meet with him personally. And all because the tasks of this profession are fundamentally different from the tasks of all other specialties.

Dispatchers do not sell anything, do not conduct opinion polls, do not advertise goods and services. They are simply trying to make our lives more comfortable, orderly and secure. What are these specialists doing? What are the features of this profession, and what personal qualities do you need to possess to get it? What difficulties in work do future specialists need to be prepared for, and in which educational institutions do they teach the intricacies of this profession? You can find answers to all these questions here and now.

What is a dispatcher?

- an official who ensures the coordination and optimization of the production process in a particular field of activity through the use of various types of computer technology, as well as means of communication and communication.

The name of the profession comes from the English dispatch (send, send), which directly indicates the main task of any dispatcher - to structure and process information coming to him, and send it in the right direction. The profession belongs to the category of "young", since its education became possible only at the turn of the 19th and 20th centuries, when computers and various means of communication appeared, and there was a need for people capable of coordinating the activities of transport and special services.

In other words, initially dispatchers were required only to ensure the well-coordinated work of carriers (by the way, in the original sources the word “dispatcher” meant “train dispatcher”) and emergency response services (police, firefighters, ambulances, etc.). Today dispatchers coordinate almost all spheres of human activity: taxi services, logistics departments, air transportation, delivery services, online stores, educational organizations, utilities, manufacturing enterprises, etc. In a word, wherever it is necessary to quickly regulate the course of production or control the movement of transport, representatives of this profession are needed.

Official dispatcher's responsibilities directly depend on the place of work. For example, an air traffic controller coordinates the takeoff, flight and landing of aircraft, and a taxi dispatcher acts as an intermediary between the driver and the passenger: he issues calls, distributes orders between drivers and informs the client about the car delivery. In general, the responsibilities of the dispatcher include the entire set of activities (including written reports on the work done) aimed at ensuring a smooth production process or the provision of services. In addition, the duties of a specialist may include: providing the enterprise with the necessary materials, monitoring the timely purchase of equipment, consulting and administrative functions.

What personal qualities should a dispatcher have?

Since the basis dispatcher work communication with people (both with clients and employees of the enterprise) lies, this specialist must have developed communication skills, good diction and competent language. In addition, the presence of such personal qualities as:

The dispatcher performs his professional activity by means of communications and communications, therefore the specialist must have the skills to work on a PC and other office equipment. He must also have knowledge in the field of the features of the work (services) produced, regulatory legal acts, the basics of the organization of production, economics, psychology, labor protection, safety measures and the range of products.

Advantages of the dispatch profession

The main the advantage of the dispatch profession is the lack of the need to get higher education. Moreover, even a person without special education and work experience can get this position. True, only in those organizations whose activities do not imply the presence of special knowledge. For example, a taxi or delivery service.

It should be noted that today in the labor market there is a fairly large number of dispatcher vacancies that allow them to carry out professional activities at home. Agree that this is a significant advantage of the profession, especially for those people who are deprived of the opportunity to leave their apartment or home for a long time (for example, young mothers or people with disabilities).

Since the job of a dispatcher is not strenuous, this profession is ideal for women of all ages. That is, precisely for the most vulnerable and discriminated category of the able-bodied population of our country. Well, more than comfortable working conditions (sedentary work in warm rooms) can be considered a pleasant bonus.

Disadvantages of the dispatch profession

Despite the obvious advantages and the seeming ease of professional responsibilities (after all, from the outside it seems that there is nothing difficult in coordinating the actions of other employees), disadvantages of the dispatcher profession a lot. And, first of all, it is a high probability of communicating with inadequate people. Such situations are especially common in the work of taxi dispatchers and emergency response services.

Another disadvantage of this profession can be called low wages, which, taking into account the requirements for education and work experience, is quite predictable. Today the average monthly salary of dispatchers in Russia is about 15-30 thousand rubles.

Do not forget also that stressful situations are often encountered in the work of a dispatcher. For example, in the event of an accident or catastrophe, dispatchers have a huge responsibility for coordinating the actions of rescue services, which negatively affects the psycho-emotional state of a specialist.

Where can you get the profession of a dispatcher?

Get the profession of a dispatcher in several ways. If you are planning to get a job in a taxi service, then it is enough just to listen to a training course, lasting 3-4 days, directly at the place of your future professional activity. If you plan to work as an air traffic controller or dispatcher in production, then you need to undergo specialized training in one of the colleges or technical schools in Russia in the chosen field of activity. Note that at the same time, one diploma is not enough for employers. Additionally, you need to have at least one year of work experience "behind your shoulders". Therefore, after graduating from a secondary specialized educational institution, be prepared for the fact that you still have to work for some time either as a simple operator or as an assistant dispatcher. Some specializations of this profession (for example, the profession of an air traffic controller) can also be obtained at a specialized university.

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Aviation professionals who control and maintain the air traffic of planes, helicopters and other aircraft are called air traffic controllers. Their place of work is airports and military airfields. The main task of the representatives of this profession is to ensure the safe, regular and orderly movement of air transport. To do this, you need to know:

• air navigation (the science that studies methods and means of air transport control);
• aviation meteorology (atmospheric processes, their impact on aviation activities);
• separation rules and instructions (dispersion of aircraft over a certain distance so that no collision occurs between them).

The work of an air traffic controller is organized in such a way that he can control all stages of the movement of an aircraft or other air vehicle, from takeoff to landing. At the same time, the airspace is divided into certain zones, assigned to a separate specialist-dispatcher who manages the flight specifically within the framework of his section. Therefore, air traffic controllers have different areas of specialization:

1. Aerodrome control center - here they draw up a flight plan for a day, in agreement with other airport services, control the situation in the air during flights, and maintain constant communication with the crews of cars.
2. "Taxi" - checks the movement of vehicles on the territory of the airfield, allows or prohibits towing, starting the engine of the car, taxiing.
3. "Start and Landing" - are involved in the management of the takeoff and landing of aircraft.
4. "Circle" - controls the movement of cars in the take-off zone with a radius of 50 km from the airfield.
5. "Approach" - controls the flight at an altitude of 2100-5700 m, allows landing in turn, specifying time intervals.
6. District center - controls the movement of aircraft at an altitude of 2100-17000 m.
7. Point of local air lines - operates in the area of \u200b\u200bthe local airfield at an altitude of 1500 m and below.
8. Local control center - occupies the area of \u200b\u200bthe administrative region away from major airports, flight management at an altitude of up to 1500 m.

Control and guidance of the movement of aircraft and other air vehicles is carried out by monitoring the situation in the air using a special monitor. In this case, meteorological conditions, airplane movement schedules, etc., must be taken into account.

Air traffic controllers have no room for error, since the lives of other people depend on their observation and reaction. Therefore, the organization of their work is aimed at preventing errors in flight control.

The dispatch service works both day and night - 24 hours a day. Because of this, in order to avoid nervous and psychological stress, air traffic controllers go out to perform their work duties in shifts.

Professional skills of an air traffic controller

Employers, hiring a person for the position of an air traffic controller, take into account such qualities as his personality:

• resistance to emotional and psychological stress;
• the ability to distribute attention;
• attentiveness and responsibility;
• resourcefulness and self-control;
• initiative and organizational skills;
• analytic mind;
• developed hand-eye coordination of movements.

In this case, the air traffic controller must know:

• device and principles of operation of dispatching equipment;
• aircraft structure to give advice on how to quickly fix any problems during the flight;
• english (or another foreign language, depending on the place of work);
• professional terms.

In addition to all of the above, it is advisable to have one of the higher education diplomas in the specialty "Aircraft Operation and Air Traffic Management", "Air Traffic Management".

"Pros" of working as an air traffic controller:

• work is not related to physical activity (women of different ages can work);
• comfortable working conditions (indoors, sitting);
• the right to an early retirement pension (men - from 50 years old (work experience of at least twelve and a half years), women - from 45 years old (with more than ten years of experience)).

Russian air traffic controller salary in 2019

The average salary of an air traffic controller per month is about 120 thousand rubles. Such information is provided on the website http://ru.zarplat.info/aviadispatcher. Today there is information about a 30% increase in the salary of air traffic controllers in 2018.

Here you can also view vacancies in such companies of the Russian Federation: "Strela" - 90,000 rubles / month, AC 1st class - 72,000 rubles / month, Air Navigation of the North-West - 65,000 rubles / month, "Avangard" Sosnovy Bor - 250,000 rubles / month.

How to become an air traffic controller

There are not so many universities in Russia where you can get the profession of "air traffic controller". These are the Moscow State Technical University of Civil Aviation (Moscow), the State University of Civil Aviation (St. Petersburg), the Higher Aviation School (Ulyanovsk), the Higher Military Institute. V.M. Komarova (Yeysk). St. Petersburg State University of Civil Aviation has its branches in Khabarovsk and ATK GA, after graduating from which you can get secondary vocational education.

Every three years, air traffic controllers undergo special training courses, after which they confirm their valid certificate and legal capacity according to the requirements.

Experts remind

An air traffic controller is one of the most responsible specialties, which is associated not only with aviation equipment, but also with human lives.

An air traffic controller is a conductor who directs an orchestra of aircraft turbines in the sky. The dispatcher is also a talented artist who paints unique paintings with airplane footprints in the azure sky. Well, if you try to describe the profession of an air traffic controller in official words, then it turns out that this is a specialist who controls the movement of air vehicles from the ground. The main responsibility of an air traffic controller is to ensure the orderly and safe movement of ships in the area for which he is responsible.

The duties of the air traffic controller include informing the crews about the meteorological situation, both along the route and at the airports, as well as maintaining communication with the pilots. Messages should be exchanged according to radio traffic rules. In addition, the controller must enter data into automated systems so that they can correctly assess the situation in the airspace.

It is the air traffic controller who must maintain safety in the event that an unforeseen situation arises in the air. It also controls the movement of the aircraft if there is little fuel on board, and also creates a safe distance between aircraft. Controlling the quality of communication and the state of radio equipment is also the prerogative of air traffic controllers. In unfavorable weather conditions, air traffic controllers provide assistance, and, if necessary, redirect ships to other aerodromes for landing. When conducting search or rescue operations, if aviation takes part in them, the dispatcher coordinates the direction of these operations. Profession air traffic controller description

Air traffic controller is the general name for the profession, which includes several specialties.

Dispatcher at the airfield control room. His tasks include drawing up a flight plan for a day, agreeing this plan with dispatchers at other airports.

Dispatcher at the departure service point allows flight at the declared course indicated in the plan. The permit is issued on the basis of information supplied from the control room.

Taxi manager controls aircraft and airport services only on its territory. Only this dispatcher gives the right to start the engines of ships and manages the aircraft while moving along the steering lanes and gives the go-ahead for a preliminary start.

Landing and Launch Dispatcher manages aircraft on take-off and landing lanes, authorizes the start and landing of aircraft.

Circle manager allows arriving ships to approach landing, and gives the command to departing ships about the initial climb.

Dispatcher approachand appoints the order of approach of vessels during landing, and also builds up certain intervals of take-off and landing separation.

Regional center dispatcher carries out control over the movement of vessels in the horizontal within the areas that are established for him along the air routes running in the area of \u200b\u200bhis responsibility, and beyond.

There are also specialties of the dispatcher of local aeronautical lines, the dispatcher of the informant. These people work far from air hubs and highways with heavy traffic.

To work as an air traffic controller, you must have some qualities and meet certain requirements:

- exceptional health, and the requirements are the same as for the health of the pilots;
- high responsibility;
- resistance to stress;
- good physical fitness;
- ability to concentrate;
- fast reaction;
- great memory;
- ability to count quickly;
- the ability to navigate in space;
- have spatial thinking.

We also offer you to familiarize yourself with the profession of a pilot, linguist and bartender.

The dispatcher must be able to select the necessary information from a variety of messages, as well as be able to represent the position of aircraft in space at a given moment and after a certain travel time.

This profession appeared at a time when air flights became widespread and it was necessary to establish certain flight rules, as well as to provide radio communications and flight control. After that, the air traffic control system appeared, where the dispatcher controls the process of aircraft movement. And traffic safety depends on the dispatcher.

If for a second imagine a situation when the dispatcher simply did not show up for work. Immediately, real chaos will begin in the air. Hundreds of planes will fly in different directions at different heights, and even in poor visibility. It's even scary to think about this. That is why the dispatcher must have good diction and the ability to correctly assess the situation in the air and instantly respond to any changes in it.

Although the profession of an air traffic controller is considered romantic and creative, it, like other professions, has not only positive aspects, but also quite serious disadvantages.

Of the advantages, I would like to note:

- the salary of an air traffic controller in Moscow and other cities is quite high;
- vacation that has a long duration;
- medical insurance;
- free flight once a year.

The disadvantages of the profession are significant:

- constant state of stress;
- shift work schedule;
- errors of air traffic controllers can lead to criminal liability.

Despite the presence of stressful situations, the work of a dispatcher is considered incredibly important and you need to understand that without these people it is simply impossible to fly on airplanes. After all, it is they who make all flights easy and calm, and few passengers think about who is the most important in aviation.

You can get acquainted with the profession in the video:

Air traffic controller is an employee of aviation services who controls and maintains the movement of aircraft of all categories. The safety of military and civilian flights depends on how the air traffic controller performs his job.

The most valuable thing is in the hands of aviation specialists - the life and health of millions of people - passengers and workers of the air fleet.

What are the professional responsibilities of an air traffic controller? What are the benefits and risks of this specialty? How high is the salary for an air traffic controller? Where do people in this profession get more for their hard work? What benefits and additional payments can they count on when going on a well-deserved rest?

Professional responsibilities

In order for the pilots to safely take off and land the plane at the point of arrival, the aviation dispatcher must act clearly and correctly. And for this he must know well:

• air navigation;
• how phenomena in the Earth's atmosphere affect aviation, i.e. aeronautical meteorology;
• instructions and rules on the allocation of aircraft relative to each other, in order to avoid collisions.

The air traffic dispatcher is able to control all stages of the aircraft movement: takeoff, landing, taxiing, aircraft movement at different altitudes.

Control and supervision of air transport is carried out by monitoring the situation in the airspace using a special monitor, more precisely four monitors and an observation window, to observe the real situation in the air and at the airfield.

Human lives depend on the attention and speed of reaction to the situations of the air traffic controller, so people in this profession simply have no right to make a mistake. All their activities are aimed at preventing such errors in flight control.

What determines the salary of an air transport dispatcher

Specialists who have high physical and emotional endurance can perform the work of an air traffic controller. In order to obtain admission to work, an employee must have a diploma of higher specialized education. He will not be hired for work without the conclusion of the medical expert commission on professional suitability.

In addition, the air traffic controller needs to know English well in accordance with international standards. An improvement in English proficiency can result in a salary increase of up to 50%.

Additional bonuses

The working conditions of the air traffic controller are difficult. The dispatch service works around the clock without breaks and weekends. Therefore, I work as specialists in shift management of air transport.

A typical schedule is a shift from 14.00 to 22.00, rest in a dispensary, the next shift is 8.00 to 14.30. Debriefing and study of flight documentation from 14.30 to 16.30. Night watch from 21.30 to 8.30. Every two hours of work is alternated with a 20-minute break, but if high-intensity work is done, 10-minute breaks are done every hour. Three days off between shifts. The working time of the air traffic controller is no more than 36 hours per week.

Airlines provide additional preferential programs and bonuses for flight safety employees, for example:

• young specialists can count on monetary compensation for the down payment for the purchase of an apartment, the amount of compensation in some airlines can reach 1.9 million rubles;
• one-time financial assistance is provided for young specialists who have started working at the airline;
• specialists who do not have their own housing are entitled to 50% compensation for rental housing;
• after five years of work, the right is granted once a year to fly anywhere in the world for free;
• tickets for spouses and children traveling with parents-air traffic controllers will cost them half the cost;
• there is the possibility of free access to sports and gyms, swimming pools;
• free vouchers to sanatoriums and dispensaries are provided annually;
• annual paid vacation 67 days.

How much does an air traffic controller earn in Russia

Air traffic controllers' salaries fluctuate from 90 to 270 thousand rubles per month... An analysis of the vacancies of specialists in this profile showed that firms organizing air traffic are ready to pay from 75 to 250 thousand rubles a month.

Average salary - 110 thousand rubles. This is significantly higher than the salary of specialists in other professions. Moreover, it is planned to increase the amount of remuneration of air traffic controllers in 2017 by 25-30%.

In Moscow

Air traffic controllers in Moscow earn 60 - 250 thousand rubles per month, which on average is 90 thousand rubles. and significantly exceeds the average salary in Russia and in most other regions of the country.

In St. Petersburg

The wages of air traffic controllers in the northern capital are relatively low. On average, they earn a month 35 thousand rubles., the maximum salary is 65 thousand rubles.

In other regions of Russia

The level of salaries of air dispatchers in the regions of Russia is as follows.

• In Saratov and Voronezh, the average monthly salary is 22-60 thousand rubles,
• in Novosibirsk - 24-49 thousand rubles,
• in Magadan and Vladivostok - 60 thousand rubles,
• in Samara - 21-53 thousand rubles.

That is, there is no significant difference in different regions of Russia in the wages of air traffic controllers.

Air traffic controller salary abroad

The income of aviation dispatchers in Europe is significantly higher than that of their Russian counterparts.

• Highest incomes in Germany and the UK - 7 thousand euros (420 thousand rubles).
• Air traffic controllers in France earn a month - 6.5 thousand euros (390 thousand rubles).
• But earnings in Latvia and Poland are more modest than Russian ones, in total 100 - 75 thousand rubles. respectively.
• US air traffic controllers can be called record holders in terms of income, their monthly income is 8 thousand dollars (480 thousand rubles).

Retirement

One of the most important advantages of the profession is the right to early retirement. Air traffic controllers can apply for a pension from 50 years old, and women from 45 years old, provided that they have worked in the air transport flight control service for at least 12.5 years.

Air traffic controllers' pensions are not high, as the national average monthly pension is about 20 thousand rubles. Air traffic controllers who have earned a pension in the North can count on 25 thousand per month.

When an employee of the air traffic control service is written off for health reasons before the onset of retirement age, compensation in the amount of 6 average monthly wages is due.

Compared to workers in other specialties, aeronautical specialists receive a decent salary for their hard work. Specialists in this area are in demand in the modern labor market. Air traffic controllers are trained by civilian universities - institutes of civil aviation in Moscow and Ulyanovsk and higher military schools in Krasnodar and Yeisk.