Turkish Airlines online check-in instructions. Turkish Airlines: ticket booking and check-in
The airline Turkish Airlines has been operating since 1933. The head office is located in Istanbul, the main hub is in the city of Ataturk, which is an international port. Additional hubs are Esenborg in Ankara and Sabiha Gokcen in Istanbul. The airline's branches are B&H Airlines, Anadolujet and SunExpress. Since 2008 Turkish Airlines has been a member of Star Alliance. For three years in a row, starting in 2012, Turkish Airlines was included in the TOP 10 of the world's best.
Information about the company's fleet
The airline owns more than 300 aircraft, not counting the fleet of its subsidiaries:
- Airbus models - A319-100, A320-200, A321-200, A321neo, A330-200, A330-300 and A340-300 with a capacity from 126 to 289 seats;
- Boeing - 737-700, 737-800, 737-900ER, 737 MAX 8, 737 MAX 9 and 777-300ER with a capacity of 149 to 337 passenger seats.
In addition, there are 10 Airbus freighters, models A310-300F and A330-200F.
Airline contacts
- office in Moscow - st. Valovaya 35, Business Center;
- phone 8 800 700 61 61;
- Email [email protected];
- Turkish Airlines official website in Russian turkishairlines.com;
- IATA code - TK;
- ICAO code - THY.
Baggage rules
The maximum baggage allowance on any Turkish Airlines flight is 32 kg. For domestic flights, free carriage is:
- Business - 30 kg.
- Economy - 20 kg.
- Promotional flights - 15 kg.
There are exceptions - for the XHQ class a maximum of 40 kg, for infants 10 kg. The airline operates a baggage weight concept, which means that the number of seats within the normal range within the country is not limited.
There are rules for free baggage allowance that combine weight, number of pieces and dimensions. There is no Russian direction for this concept. It is worth considering that the standards for some classes and areas change periodically.
Excess baggage is charged at 8 Turkish lira per 1 kg on domestic flights. For international flights, the surcharge takes into account the destination and type of flight - direct or transit.
Free baggage allowance to Europe and Asia
Free baggage allowance to North America
General rules for free carriage
Full details can be found in the Do you have any questions? in the Baggage Information tab.
Main directions
There are more than 40 airports to destinations in Turkey, the most popular are:
- Amasya and Antalya;
- Canakkale and Bursa;
- Balikesir in Edremit.
There are orders of magnitude more foreign flights - 220 points in 100 countries. These are the capitals of most countries, the most popular resorts and places of interest to tourists:
- Aalborg and Aarhus in Denmark;
- Abidjan in Africa;
- Abu Dhabi in the UAE;
- Havana, New York, Phuket, Shanghai.
In Russia, receiving airports are located:
- in Voronezh, Sochi, Yekaterinburg and Ufa;
- in Moscow, Samara and Krasnodar;
- in Rostov-on-Don, Kazan and St. Petersburg.
From the national airport, most flights depart within 3 hours.
Service and additional services
The Turkish Airlines Corporate Club offers business clients an exclusive benefits program:
- annual discounts;
- carriage of additional baggage;
- free tickets;
- selection of a seat in the passenger compartment.
Members enjoy the benefits without any payment or obligation. Using filters on the official website, special routes can be divided into categories - swimming and rock climbing, cooking and shopping, mountains and romance, extreme sports and wildlife. The company helps you book a car, a hotel room, obtain an electronic visa and insurance.
Passengers have access to:
- hundreds of films, television shows and games on board aircraft;
- the Fly Good Feel Good program, which collects expert advice on how to make travel and flights as comfortable as possible;
- Skylife online information publication.
Meals on board
check-in
Check-in is carried out in the standard way at the counter, there is check-in for your flight via the Internet, using a mobile device and, in Turkey, at self-service kiosks.
You can choose several registration methods: the most common is check-in at your airline counter. Second option - use the self-service counter at the airport.
For convenience, use online registration. Many airlines have this service, for example, Rossiya, UTair, Wizz Air and Turkish airlines. Information about the procedure and the application form can be found on the company’s official website or via the links below.
Important! The administration of Vnukovo Airport recommends checking in online, if possible. This will save time and reduce the likelihood of being late.
Online scoreboard
Online registration
Go to your airline's website, find your ticket, and print it out. If you do not have a printer, Vnukovo staff will print your ticket at the check-in counter.
Remember! Online check-in frees you from standing in lines, but it does not guarantee that you will quickly go through all the steps necessary for boarding. You should still arrive early.
You must check in your luggage in any case.
Online registration has a number of advantages: you can complete it at home, at work, on public transport - as long as you have a device with the Internet. You can choose your seat on the plane yourself. You print out the ticket yourself; you don’t have to do it at the airport.
Online check-in begins 24 hours before departure and ends 45 minutes.
Please note that in some cases you will not be able to register online:
- if accompanying children is required;
- if you carry luggage in the passenger seat or pets;
- as well as in the case of transportation of weapons.
Below you will find information about company counter numbers, if they are recorded, and links to websites for online registration.
| Airline | Airport check-in counters | Links for online registration |
| WizzAir | wizzair.com | |
| Ifly | http://www.iflyltd.ru/ru/online-registration/ | |
| Yakutia | 116–119 | http://www.yakutia.aero/information/veb-registratsiya-na-reis |
| Ellinair | https://ru.ellinair.com/article/check_in | |
| GeorgianAirways | 111–115 | |
| FlyOne | http://fly-one.ru/onlajn-registratsiya/ | |
| Aeroflot | aeroflot.ru | |
| Turkish airlines (Turkish Airlines) | 103–110 | |
| Russia | 81–102 | http://rossiya-airlines.com/travel-planning/before_flight/the_ways_of_check-in/ |
| UTair (UTair) | https://www.utair.ru/information/check-in/ | |
| Victory | https://www.pobeda.aero/services/online_registration |
What to do: from check-in to departure
- Registration.
At this point you check in your luggage and receive your boarding pass. During check-in, ask that your home address be marked on your luggage and that your luggage be marked as fragile. This way you will avoid cargo loss and reduce the likelihood of damage.
- Inspection.
During inspections, the security service checks passengers for dangerous things: explosives, knives, and so on.
- Passport control.
It takes a lot of time. The boarding pass and the authenticity of the documents are checked.
- Landing.
Find your boarding gate location in advance. Its number is indicated on your ticket. This way you will avoid being late for your plane.
Passenger check-in begins 2 hours before flight departure. In Vnukovo it takes place in the main terminal of the airport - Terminal A, on the 2nd floor. Check-in automatically ends 40 minutes before departure. In the case of Turkish airlines - in 45 minutes.
Remember! For flights of Rossiya, Sky Express, and UTair companies, check-in is available 12 hours before departure.
Get to the airport early! Take into account the time it will take for inspection at the entrance to the terminal, registration and passport control. Airport staff will not be able to extend check-in for latecomers. 
Who flies to Vnukovo
According to the official Vnukovo website, the airport cooperates with 22 companies that operate flights both within Russia and internationally.
Additional Information! If your airline is not on the list, you can find out the check-in conditions for its flights on the official website of the company or intermediaries that resell tickets (for example, One Two Trip).
Interesting video about how Vnukovo airport works:
In order not to find yourself in an unpleasant situation and board the plane without problems, you must remember a few simple rules: check in for your flight online, arrive at the airport early, tag your luggage, remember maps and signs, find the gate in advance. That's all, enjoy your flights!
Turkish Airlines is the largest air carrier in Turkey, operating regular flights to 120 countries, including Europe, America, Asia and Africa. In total, the carrier has 292 destinations. Turkish Airlines occupies a leading position in this indicator; no other airline in the world can boast of such a route network.
The home airport of Turkish Airlines is Ataturk International Airport (Istanbul). Additional hubs are Esenboga International Airport (Ankara) and Gokcen International Airport (Istanbul).
History of the airline
Turkish Airlines has been in existence since 1933. At that time, the carrier's main flights were between three major Turkish cities: Istanbul, Eskisehir and Ankara.
In 1937, the company's fleet was replenished with new aircraft, and the route network was expanded to include 4 more cities in Turkey. And 10 years later, in 1947, the carrier made its first international flight to Athens.
Turkish Airlines began operating long-haul flights across the Atlantic Ocean and to the Far East only in 1987.
Since 2008, Turkish Airlines has been a full member of the Star Alliance.
During 2012-2015. the carrier was one of the ten best airlines in the world.
Today Turkish Airlines has 3 subsidiary airlines: AnadoluJet, SunExpress And North Cyprus Airlines.
Flight Destinations
Turkish Airlines flies from 42 airports in Turkey, including a very large number domestic flights. Flights on the Istanbul - Ankara route alone operate more than 100 times a week.
Majority international flights The carrier operates from Ataturk Airport in Istanbul.
IN Europe regular flights are organized to the following countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Great Britain, Estonia, Finland, France, Georgia, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania , Luxembourg, Macedonia, Malta, Montenegro, Norway, Poland, Portugal, Russia, Romania, Serbia, Slovenia, Spain, Ukraine, Sweden, Switzerland.
Turkish Airlines planes can be used to reach CIS countries: Belarus, Moldova, Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan.
Transatlantic flight with Turkish Airlines
Using the services of Turkish Airlines, you can fly across the Atlantic to North America(US and Canadian cities: Atlanta, Boston, Washington, Havana, Los Angeles, Miami, Montreal, New York, Panama, San Francisco, Toronto, Chicago and Houston) and in South America(Argentina, Brazil, Colombia, Panama, Cuba, Venezuela).
Eastern (Asian) direction Turkish Airlines includes flights to India, Indonesia, Japan, Korea, Malaysia, Singapore, Thailand, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka, Bangladesh, China, Afghanistan, Vietnam, Philippines, Mongolia, Nepal, Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Syria, Saudi Arabia, UAE, Yemen.
Turkish Airlines planes fly to Africa, you can fly to the following countries of the African continent: Algeria, Angola, Benin, Burkina Faso, Egypt, Libya, Cameroon, Congo, Morocco, Djibouti, Ethiopia, Gabon, Ghana, Guinea, Ivory Coast, Kenya, Mali, Mauritania, Niger, Nigeria, Rwanda, Senegal, Somalia, Sudan, Seychelles, Sierra Leone, Tunisia, Tanzania, Uganda, South Africa.
The airline operates regular flights to cities of the Russian Federation: Voronezh, Yekaterinburg, Kazan, Krasnodar, Moscow, Novosibirsk, Rostov-on-Don, Samara, St. Petersburg, Sochi, Ufa. Turkish Airlines also operates direct charter flights from Russian cities to the resort of Antalya.
Airplanes of Turkish Airlines
As of July 2018, Turkish Airlines' fleet consists of 310 aircraft, with another 216 aircraft on order (they will join the company's fleet between 2018 and 2023). The entire fleet of Turkish Airlines aircraft is represented by aircraft of the world famous and reliable Airbus and Boeing brands:
- Airbus. Models: A319-100, A320-200, A321, A321neo, A330-200, A330-300, A340-300. The A321neo (91 aircraft) and A350-900 (25 aircraft) models have been ordered.
- Boeing. Models: 737-700, 737-800, 737-900ER, 777-300ER. The 737MAX8 (65 aircraft) and 737MAX9 (10 aircraft), as well as the 787-9 (25 aircraft) have been ordered.
Schemes of the aircraft cabins of the Turkish Airlines carrier can be viewed on the airline’s official website in Russian. And in the publications of our portal you can get acquainted with the placement of seats and the best places on board aircraft and Turkish Airlines, which often operate flights to Russian cities.
Boeing 737-800 Turkish Airlines
Classes of service
Turkish Airlines offers passengers 2 classes of service:
- Economy class. The seat backs recline 15 cm, there is a comfortable footrest, an adjustable headrest and a touch screen. During the flight, passengers are offered soft and hot drinks; on flights over 1 hour, hot meals are provided. For entertainment, 350 video programs and 600 music discs are available.
- Business Class. The chairs fold out into a horizontal bed 188 cm long. There are built-in massage modules, power supply, and a reading lamp. Meals on board are served in porcelain, the menu changes weekly and features gourmet dishes that have won the Skytrax Award for Best Flight Catering in Europe. At the airport, business passengers check in at a separate counter, board the plane last, and leave early. Increased baggage allowances are also provided.
In different airline aircraft models, as well as depending on the main flight route of the airliner, the placement of the “economy” and “business” cabins differs. Find out in advance information about the cabin layout of the aircraft you plan to fly in order to choose the best seats for a comfortable flight with Turkish Airlines.
Flight rules for passengers
On international flights of Turkish Airlines, the carriage rules luggage and hand luggage depend on the route direction and flight distance.
Most often, economy class passengers can carry baggage weighing up to 20 kg and hand luggage up to 8 kg free of charge. For business class, the free baggage allowance is 30 kg, hand luggage - 2 pieces of no more than 8 kg each.
The maximum permissible dimensions of luggage are 158 cm in total dimensions, weight - 32 kg; for hand luggage, the total sum of three dimensions should not exceed 118 cm (55 * 40 * 23 cm).
Can be transported in luggage sports equipment. On domestic flights 1 set of equipment for many sports (kayaking, golf) can be carried completely free of charge. Special tariffs established by the air carrier for the transportation of sports equipment to international flights, range from 30 to 60 euros. More information about the conditions for transporting equipment on board the aircraft can be found on the official website of Turkish Airlines in Russian.
Pregnant women from 28 to 35 weeks before the flight, a medical certificate is presented stating that there are no contraindications to flights, and women from the 36th week of pregnancy are not allowed on board the plane. 
For flights from small children Turkish Airlines has a system of discounts, separate check-in counters at airports, and special baby food on board. A baby stroller is carried on the plane free of charge.
The airline provides a paid service (from 7 to 12 years old) during the flight. You need to order the service and complete the necessary documents for such a child’s flight in advance.
Pets are approved for transportation and travel with Turkish Airlines comfortably and safely. Cats, dogs and some birds in cages are allowed into the aircraft cabin, provided that none of the flight passengers has provided a medical certificate indicating that they are allergic to the animals being transported. The permissible dimensions of the cage are 23*40*55 cm, and its weight together with the pet should not exceed 8 kg. It is also possible to transport animals in the luggage compartment of the aircraft. Due to international air travel regulations, some pets are not allowed on board, please check the list in advance.
The animal must have a veterinary certificate and passport, as well as other documents that may be needed at the destination.
You can find out more about all the nuances of transporting pets on board aircraft.
Miles and Smiles program (Miles&Smiles)
The Turkish Airlines Miles and Smiles program provides many benefits for frequent flyers, from award tickets to free upgrades.
Becoming a member of the program is very simple, you just need to fill out the Miles&Smiles membership form on the Turkish Airlines website. This is done absolutely free.
You can earn points by flying on Turkish Airlines and its partners (other Star Alliance airlines). The number of points will depend on the class of travel. You can also earn points when you spend with your Miles and Smiles card. And the miles accumulated on the Miles&Smiles credit card can be used to pay for tickets and other purchases. You can apply for a credit card on the airline's website.
You can earn miles in the Miles&Smiles program starting from your first trip. It is then possible to use them to obtain the following privileges:
- spend your miles on award tickets for domestic and international Turkish Airlines flights for yourself, family and friends;
- use your miles for a free upgrade;
- accumulate and spend miles with program partners;
- Use your miles to make purchases at Shop&Miles.
Turkish Airlines Miles&Smiles Cards
All Miles and Smiles program members receive privileged status and higher-class service: they book flights on the Turkish Airlines website or through the Turkish Airlines mobile app, use the Business class lounges and check-in counter for free (regardless of which class they fly), and enjoy increased free baggage allowance.
For more information about the program cards, see the airline’s official website in the section “How the Miles&Smiles program works.”
Checking in for a Turkish Airlines flight
The airline keeps up with the times and offers passengers online registration for the flight. This can be done on the airline’s website from a computer, tablet or smartphone, as well as using a mobile application. After completing the procedure on the website, you can send your boarding pass to your phone or print it yourself. Online check-in saves time by allowing you to arrive at the airport later and avoid queuing at the check-in counter. If you check-in online, you must arrive at the airport at least 1 hour before departure (for domestic flights) and at least 2 hours before departure (for international flights).
Online check-in begins 24 hours and ends 90 minutes before departure.
You can check in as usual at the airport. In this case, you should arrive early and remember that check-in at the airport ends 45 minutes before departure (for domestic flights) and 60 minutes (for international flights).
Some airports have self-service kiosks, with which you can register yourself and avoid queues at the counters. Passengers with electronic tickets can use the kiosks. To do this, you must do one of the following:
- insert your Miles&Smiles member card or bank card into the reader;
- enter the electronic ticket number;
- Dial the reservation code (PNR).
Self-check-in begins 12 hours before flight departure and ends 45 minutes before departure for domestic flights and 60 minutes before departure for international flights. The self-service kiosks allow up to 8 people to register simultaneously with the same reservation code (PNR).
After printing their boarding pass at the self-service kiosk, passengers without luggage can proceed directly to the boarding gate. If you have luggage, you should check it in at the check-in counter and then proceed to boarding.
Always time it right - after checking in at the counter or self-service kiosk, you must be at the gate at least 20 minutes before any flight departs! At some airports, it may take some time to get to the gate. Late passengers will not be allowed to board the flight.
Turkish Airlines website
Turkish Airlines has a convenient and very informative official website; most of the information is translated into Russian, but there are also sections available only in English.
The site allows you to view routes (it is possible to filter destinations by topic of interest), book and purchase tickets online, choose a seat, order services on board (special meals, accompanying minor children, transportation of animals, etc.). Using the company's website, passengers can use bonus program points, book hotels and rent a car.
Turkish Airlines tickets can be purchased at the ticket office, but there is a much more pleasant option - book them online. This can be done on the website of the airline itself or using the services of an agency; the procedure will be equally fast. You don’t need to travel anywhere or stand in line – you just need to indicate the desired dates, number of passengers and departure/arrival points in the search form.
Booking
To book your favorite flight, you must carefully follow all instructions, and a booking confirmation will be sent to you by email. Afterwards, all you have to do is print it out and present it at the airport – and there’s no paperwork involved.
Of course, in certain cases you cannot do without additional documents: for example, if a visa is required to enter the country. But booking via the Internet is in any case much more convenient and is becoming popular with an increasing number of passengers.
You can only book a ticket online using a bank card, so it is recommended to check in advance whether your card is suitable for online transactions and whether there are enough funds on it. Thus, Turkish Airlines accepts only Visa and Master Card for payment, and owners of German bank accounts have the additional opportunity to pay using EDD.
Registration
Check-in for a flight is possible both online and directly at the airport. Of course, online check-in is more convenient, as it opens in advance and saves you from standing in queues, but it is not available to all categories of passengers. For example, those who carry checked luggage or those traveling with children under two years old cannot use this feature.
It is better to arrive at the airport in advance to check-in, especially if you have to check in luggage, so as not to rush and get everything done on time. Typically, check-in at the airport begins two hours before the plane departs, and closes 30 minutes on domestic flights and 45 minutes on external flights.
Turkish Airlines is one of the largest European companies with its head office in Istanbul. The company's headquarters is located at Ataturk Airport in Turkey's largest city.
In 82 years, Turkish Airlines has expanded from 5 to 298 aircraft, both passenger and cargo. In terms of growth indicators, the company is one of the world's leading air carriers. In 2013, a decision was made to purchase the largest airliner in the history of Turkish civil aviation. Turkish Airlines is constantly rejuvenating its fleet while improving the quality of service. The total fleet, estimated at the end of 2020, will be 421 aircraft. With the addition of new aircraft, the average fleet life will be 6 years.
Also, the production of aircraft seats specifically for Turkish Airlines aircraft has begun. This is the first manufacturer in Turkey in this area. Boeing 737-800, as well as Airbus A319-320 and 321 aircraft were the first to be fitted with the new seats.
The design of the new seats will take passenger comfort to a qualitatively different level.
Another undoubted innovation is the kitchen facilities designed specifically for the company. Kitchen equipment was developed by Turkish engineers, and the first aircraft are beginning to be equipped with these devices.
The company has been a member of the Star Alliance confederation since 2008. The quality of transportation has increased significantly. Our service standards have earned us many renowned awards in the airline industry.
Turkish Airlines awards include:
- “Best Airline in Southern Europe” (2009, 2010).
- 3rd place in the category “Best Airline in Europe” in 2010.
- In 2017, received an award for the best economy class food in the world.
- In 2012, 2013 and 2014, the company received the title of the best in Europe, as well as the title of the best cuisine in the world on flights.
- In total, it was recognized as the best company in Southern Europe seven times, and the company’s cuisine is still the best in the world.
The company provides 3 classes of passenger service: economy, business and comfort.
In economy class There is a lot of legroom, all seats recline. All seats are equipped with sockets, as well as a modern entertainment system. The company's free full meals are also considered the best in the world.
In business class Turkish Airlines provides seats with massage and a reading light. Passengers can be separated by a partition, and the seats can be transformed into a bed. All seats are equipped with an individual entertainment system. Complimentary welcome drinks are provided and the kitchen is rich in Turkish and world dishes.
In comfort class Comfortable and wide chairs with large monitors are installed. The choice of food and drinks is quite wide.
Check-in for flights
The company provides booking services both through ticket offices and online through the official website or intermediary agencies selling tickets.
Online check-in for a company flight becomes available one day before departure; check-in directly at the airport is possible no earlier than 2 hours.
Online check-in for Turkish Airlines does not require much time. This requires passenger data and seat selection. When purchasing tickets, you receive a confirmation by email, which, among other data, indicates the weather forecast at the final destination and the exchange rate between the ruble and the local currency. This email contains a link that takes the customer to the registration page.
Pulkovo Airport
When checking in for a Turkish Airlines flight at Pulkovo Airport, you can use the company's check-in counters and self-check-in kiosks, which are located in the departure area on the 3rd floor. To do this, you will need a passport, ticket details, bonus card number (if required).
Departure from Vnukovo
When registering at Vnukovo, you can use check-in counters 103-110 on the second floor of the terminal, self-service kiosks and online check-in via the website and mobile applications.
However, when registering online, you should remember that the information on the current website is not entirely complete and you should use the old version of the site.
It is also possible to book your ticket by phone using the company’s single call center number 8-800-700-6161 one day before departure for the flight.
Departure from Antalya
For those passengers flying from Antalya Airport, please remember that check-in for the flight occurs only through self-service terminals and check-in counters, online registration not available.
Charter flights
Charter flights by the company are a little more expensive than the budget option, but this is completely justified. The seats are very comfortable and comfortable for the flight. The kitchen meets all expectations from a company that is a leader in this segment. It is worth noting that on the screens of the electronic entertainment center, all information is either in English or Turkish. The staff also mostly speaks English. On a company charter you can freely request alcoholic European drinks for lunch.
You can register for the company's charter flights through leading tour operators online and through the hotline numbers of these companies.
The quality of service is in no way inferior to regular flights at a cheaper ticket price.
Turkish Airlines has its own loyalty program - Miles&Smiles. The age of participants is from 2 years. You can register both on the website and during the flight. Traveling with a company allows you to accumulate bonuses or “miles”. Partner airlines, as well as hotels and car rental stations participate in the program. 
There are two types of bonuses:
- Club miles - can be used to purchase tickets, as well as upgrade the level in the program.
- Bonus miles are only for purchasing tickets.
