VIP service at airports. Serving VIP clients at the airport VIP lounges airport system install
The airport's passenger traffic is increasing every year. Today, airline customers are served here by 4 passenger terminals, the business aviation sector and complexes with an increased level of services. Moreover, the Sheremetyevo VIP lounge offers visitors high-quality service and full support for departing or arriving travelers. Let's find out more about this offer and find out the prices for such services.
Certain categories of passengers prefer to use the comprehensive services of the Sheremetyevo air terminal. The VIP lounge, which is equipped in each of the southern ensemble of the runway complex, provides passengers with the opportunity to receive the maximum level of service and qualified assistance from the air hub staff. Here, travelers check in for their flight without waiting in line, wait for departure in comfortable lounges, and use free Wi-Fi.
The complex's employees will solve problems with baggage packing and check-in and assist clients in completing pre-flight formalities. Here you can find quick registration, assistance with customs clearance, and a simplified passport control procedure. Of course, such a service saves travelers time and provides maximum convenience.
Having paid for the service, tourists have the right to count on the attention and assistance of the hall staff. In addition, a service for accompanying the elderly is available here. It should be noted that the airport staff emphasizes the mandatory individual approach to each client.
Among the services available to travelers, we list the service of escorting and delivering passengers to the aircraft ramp in premium class cars, using the business room, watching television, reading the latest press in Russian and English. Clients with children have the right to use separate play areas. There are bars and banquet halls, shops and boutiques with souvenirs available here.
An important point of using the service is that you do not have to worry about your luggage. The staff will pack, process and deliver the luggage to the cargo compartment of the aircraft. Upon arrival, the passenger receives things individually at the exit from the terminal. In addition, if necessary, employees will also deliver the client’s carry-on luggage. Note that the staff guarantees the convenience and high level of safety of the traveler who chooses such services.
Conditions for waiting for a flight in the rooms of terminal “D”
Let's compare prices and conditions of stay in high-comfort rooms in different sectors of Sheremetyevo. VIP hall terminal “D”, the route to which is shown in the photo below, is located on the left spur of the airport terminal. The premises themselves are located on the first tier of the building and are equipped with a separate entrance, driveway and parking. The departure and arrival halls are located here, which ensures the convenience of airline passengers.
Here, travelers use the business zone, which is equipped with the necessary means of communication and Wi-Fi. The cost of services here includes priority check-in for the flight and transfer to the plane. In addition, tourists await their flight in comfortable rooms offered by Sheremetyevo VIP lounge “D”. However, the use of the bar, delivery of luggage and individual escort services are negotiated separately and require additional payment.
Prices
The management company's policy provides discounts for corporate clients. In addition, it is appropriate for tourists who intend to use this service to issue special “Silver” or “Gold” cards. As for tariffs for flights within the country, here the price for comprehensive services per client is 14,800 rubles.
Ordering service for a passenger planning an international flight will cost RUR 18,900. However, when booking seats for a group of two people or more, there is a discount - the cost of payment for each team member is reduced to 17,800 rubles. Moreover, infants up to 24 months stay with their parents for free, and for a child aged 2–12 years you will have to pay half the tariff.
Please note that it is appropriate to reserve services in advance. Submitting an application on the day of departure or the previous day after eight in the evening is paid in the amount of 22,300 rubles.
Using the service does not imply any specific framework. The traveler has the right to visit the VIP zone once or cooperate with the company on an ongoing basis. Here the staff offers the conclusion of corporate agreements with large organizations. In addition, being a cardholder allows the traveler to receive discounted services throughout the year.
Rules for travelers
Now let us briefly discuss the conditions under which such cooperation is possible. To order a service, it is advisable to contact a representative of the management company by phone, negotiate the required service and pay the required amount. In situations where a passenger departs from Sheremetyevo, you will have to arrive at the lounge an hour before departure in order to be in time for check-in.
The traveler gives his initials and flight number to the manager, whose desk is located in the lobby at the entrance, checks in and checks in his luggage. The passenger then goes to the waiting room. The staff announces the start of boarding over the speakerphone, so the likelihood that the client will miss this moment is minimal.
When the plane lands, the passenger is greeted by an employee holding a VIP sign. Here the client introduces himself and hands over the baggage tags to the meeting dispatcher. As the entire group gathers, the airport terminal employee will take travelers to the arrivals hall.
To enter the lounge, a passenger only needs to submit an application in advance, pay for the services, and on the day of departure introduce himself to the administrator and give the flight number
Here passengers will hear an announcement over the selector about the start of baggage collection. The tourist receives his suitcases either directly in the hall or at the exit from the terminal. The staff announces such moments over the loudspeaker. Please note that delivery of the client’s belongings is not included in the mandatory list of services, so an additional payment for such a service will be required.
Stay in the halls of complex “F”
Now let’s look at what services are offered to passengers by airport staff who serve Sheremetyevo VIP lounge “F”. Here, clients expect a full, comprehensive service, including being in a banquet hall or cigar room. In addition, Duty Free stores are also available here if you pre-order such a service from the administrator.
Sheremetyevo VIP lounge “F” is located on the second and third floors of the passenger terminal building
To get to the departure area, travelers will have to go to the right wing of the terminal and go up to the second tier. The arrival hall is located on the third floor on the left side of the sector. For a fee, the hall staff will provide the traveler with personal transport and escort. If such a service is not declared, the tourist receives a comprehensive service as part of a group.
Rates
The cost of a standard service package per person here is 19,200 rubles. When a group of two passengers is booked at the same time, a discount applies - the fee for each tourist is reduced to 18,200 rubles. However, these conditions apply to bookings before 20-00 on the last day before departure. An application accepted after the specified time is paid 22,500 rubles.
The cost of service here is 19,200 rubles per passenger
Infants under two years of age stay in the zone for free. For a child 2–12 years old, who is accompanied by one adult, the administration asks for a payment of 9,600 rubles. with a standard application or 11,250 rub. for urgent orders. If the baby is accompanied by both parents, the early booking fee is reduced to 9,100 rubles. The zone administration estimated individual support and transfer at an additional 2,000 rubles.
Conditions
In order to have time to complete the necessary procedures, it is advisable for the passenger to arrive at the terminal one and a half hours before the departure of the plane. Here the procedure is similar to the algorithm of rules in other terminals: the traveler introduces himself to the administrator and completes step by step. The lounge employee will inform you when boarding begins. In addition, a staff member will escort the group to the gangway.
It is appropriate to resolve questions about booking a service and possible problems with a company representative over the phone
Arriving clients are greeted by an employee with a sign after the airliner lands. Here passengers will have to find the employee themselves and introduce themselves. Do not leave the sterile area on your own unless you can find a dispatcher. In such situations, it is appropriate to contact the administration representative and describe the problem.
You can get your luggage here on the second tier of the building, taking seats in separate waiting rooms for smoking or non-smoking passengers.
Please note that to organize a meeting of a passenger, the people who came to pick up the client just need to tell the administrator the initials and flight number of the traveler. Those meeting you will be able to wait for the tourist in the same hall. Please remember that the service of transporting the client’s luggage outside the airstrip complex is not included in the standard service package.
Cost and requirements of the administration of the hall of sector “E”
Sheremetyevo VIP lounge “E” is equipped on the second tier of the terminal and is located opposite the Sberbank of Russia office. Here, as in both cases described above, passengers receive comprehensive service and enjoy a comfortable environment before the ship departs. Wi-Fi coverage, fresh newspapers, and bar services are available to clients. In addition, for an additional fee, travelers have the right to use the conference room for meetings or negotiations.
Interior of the VIP lounge, which is located in Sheremetyevo terminal “E”
Please note that zone employees do not prevent people seeing off or greeting tourists from being in the hall. Travelers here have access to retail outlets and even a psychological support center. Moreover, a range of services for one person here will cost 18,800 rubles. Service for a couple requires payment of 17,800 rubles. for every traveler. And groups of more than 3 passengers are given the maximum discount - a service package here will cost 17,200 rubles. per tourist.
Similar to the rules of other VIP rooms, it provides free stay for infants under 2 years of age and a 50% discount for children under 13 years of age. An urgent order will cost the client 22,300 rubles. Remember that a client’s refusal to receive service in the last 3 hours before departure or failure to show up at the lounge at the appointed time does not imply a refund.
Moreover, changes in the reservation that relate to a change of name, date of departure or flight require the client to cancel the previous application and submit a new order. In addition, services are not available for children who are flying. We hope that we have explained to readers the main rules of operation of these halls. You can find out about the details of the layout of terminal “D” by following the link. The video below shows the path to terminals “F” and “E”.
On the territory of Sheremetyevo, in each of the terminals of the southern complex there are three VIP lounges 
Passengers have access to comfortable waiting rooms, conference rooms, restaurants and children's play areas. 
Directions to the VIP lounge of terminal “D” for domestic flights 
The cost of staying in the VIP lounge of terminal “D” is 14,800-18,900 rubles 
The way to the VIP lounge of terminal “D”, oriented towards international traffic
- Excellence and exclusivity
The bustle and excitement of the world's largest airports. Thousands of people from all over the globe meet here every day. For VIPs, safety, special attention, time saving, impeccable comfort and convenience are the main priority. State guests and government members, celebrities and business elite - a special service for you personally: welcome to the VIP lounges of the world's airports!
- Personally and professionally
The philosophy of VIP service at the airport is simple: a professional and individual approach to each of our guests, whether they are flying on a regular flight or on a private jet. While passengers are enjoying a cup of coffee or a glass of champagne in the exclusive atmosphere of the VIP lounge, our representatives and airport VIP service staff will take care of all the formalities: priority check-in, assistance with passport and customs control, baggage clearance. Passengers can also take advantage of a wide selection of food and drinks from the restaurant menu. Guests of the VIP hall have meeting rooms, the latest press, TV, internet at their disposal.
- Peace of mind and convenience
To guarantee impeccable service and maximum safety of VIP guests, an application for VIP service at Russian airports must be submitted no less than 12 hours in advance and no less than 36 hours in advance for VIP service at airports around the world. The application contains information about the flight, route, passengers. > A long-awaited refuge from the hustle and bustle of a hectic airport, an island of absolute comfort and attention for our valued guests.
- Comfort and respectability
Checking in for a flight will not be so tedious if you decide to use the services of one of the VIP lounges, which today exist in almost all major airports in the country. We invite you to visit the VIP lounge in Sheremetyevo, Domodedovo, Vnukovo. Each of them provides comfortable conditions for relaxation, work, and simply communication with people close to you. By visiting the VIP lounge at Sheremetyevo or the VIP lounge at another airport, you will have a pleasant and useful time.
The advantages of airport VIP lounges are:
- Providing preferential check-in conditions for flights to guests of VIP lounges at Sheremetyevo, Vnukovo, etc. Thanks to this, the time for passing passport and customs control is significantly reduced.
- Delivery of luggage and hand luggage from the parking lot to the VIP hall, as well as from the VIP hall to the parking lot.
- The highest level of service for each client in the VIP halls of Vnukovo, Sheremetyevo, Domodedovo. The goal of the staff is to make the guest’s stay in the VIP lounge of Vnukovo, Sheremetyevo or Domodedovo as comfortable as possible. Therefore, here the passenger will feel, if not at home, then at least very comfortable.
- The opportunity to use the Internet and telephone services in the VIP lounge of Sheremetyevo and other airports, read the latest press or watch programs on multi-channel television. Even while in the VIP lounge of the airport (provided that it is a VIP lounge in Domodedovo, Sheremetyevo or Vnukovo), you can not change your habits: watch the evening news broadcast, conduct telephone conversations with partners, etc.
- Delivery of passengers from the VIP lounge to the aircraft by comfortable minibuses
- In the VIP lounge of Sheremetyevo and other airports, guests are provided with detailed information about departures, arrivals, flight delays, etc.
- A cozy restaurant is available to passengers for an additional fee.
Having ordered VIP service at airports, passengers can count on staff assistance in quickly checking in tickets and baggage handling. The airport's VIP lounge has voice and electronic information services, a medical center, as well as a comfortable lounge equipped with air conditioning, where passengers can read the latest press, watch TV, visit DUTY FREE stores with a personal manager, and use long-distance and international telephone communications.
The airport VIP lounge is a necessary system designed to separate significant people from the flow of ordinary passengers. VIP service at airports allows you to create the most comfortable conditions for important people to complete various customs, organizational and border formalities, as well as while waiting for their flight. For this privileged part of passengers, a special VIP lounge at the airport, separate passport control and customs are equipped.
Clients of the airport VIP lounge are provided with restaurant service, the opportunity to use the conference room while waiting for their flight, and take photos and videos if necessary. Most VIP rooms have banquet rooms and meeting rooms. Here the client can retire with friends or colleagues. Such premises are equipped with everything necessary for negotiations and business meetings. In the event of a flight delay, passengers can stay in the airport's VIP lounge until boarding is announced: such lounges are open 24 hours a day.
Registration of VIP passengers, reception and processing of their luggage, as well as administrative formalities take place separately from all other passengers in specially designated premises, where there are customs checkpoints and passport and visa control.
These special rooms are:
hall of official delegations (official delegation hall);
presidential salon;
premises for VIP (VIP-halls) (VIP lounge).
In the Halls of Official Delegations, high-ranking officials, both Russian and foreign, are mainly served. These services are paid for by the Government or the State Duma at minimum prices. In this case, money for services is transferred, as a rule, in advance by non-cash payment. Passenger service in these Halls is carried out on the basis of applications in the form of a fax or letter addressed to the head of the airport, who applies to them a resolution authorizing the service of these passengers.
VIP lounges accommodate businessmen and other VIPs who are not related to government service and are willing to pay on their own for increased comfort at the airport. In addition, there is a certain list of passengers who have the right to free passage through VIP lounges - Heroes of the Soviet Union, Russian Federation, socialist labor, etc. Different airports organize VIP passenger service in different ways. For example, Domodedovo Airport has only the Hall of Official Delegations, which can be easily accessed only by members of the Russian Government, the State Duma and the Federation Council, as well as high-ranking foreign guests. The remaining passengers applying for VIP service are carefully selected by the airport security service and can only enter this lounge using special lists. VIP service is organized in a similar way at another large Russian airport - Pulkovo-1. There is a Hall of Official Delegations here; government organizations, deputies, members of the Interparliamentary Assembly and some commercial organizations with which preliminary agreements have been concluded have the right to serve there.
There are two halls at Vnukovo airport. Hall of official delegations and VIP hall. The first provides its services mainly to high-ranking officials, and the second - to all those who are willing to pay a certain amount of money for a flight. At the same time, visiting the VIP lounge is stimulated by providing a 10% discount after every tenth visit (which is tracked in a special computer database). Until recently, Sheremetyevo Airport in both terminals had only VIP lounges, the service in which was organized by the VIP-International company. At the same time, the halls serve not only senior government officials (president, ministers, etc.), but also fairly wealthy regular clients. In the latter case, in order to receive VIP service, the passenger must purchase a personalized VIP card for US$7,000, which allows him to receive VIP services throughout the year. If the family of a regular client requires special treatment, they can purchase a “Gold Card” for VIP services for $10,000. Owners of such cards receive the right to use the services of the 200 largest airports in the world under the Priority Pass program; receive numerous discounts; visit a number of closed private clubs; participate in the IATA program for booking hotels and cars.
It should be noted that in the near future, the management of Sheremetyevo Airport, in accordance with the relevant order of the Government of the Russian Federation, decided to open a special Hall of Officials for high-ranking government officials.
At Bykovo airport there is also only a VIP lounge, but anyone can get here, especially since entry and service are relatively cheap.
The check-in and baggage procedures for VIP passengers are, in principle, no different from the standard ones, with the exception that their baggage is marked with a baggage tag with the inscription “VIP”. This baggage is entered in a separate baggage checklist. If checked baggage is transported on airplanes in containers, then the baggage of VIP passengers is loaded into a separate container and the container number is indicated in the baggage manifest. In any case, VIP luggage is loaded onto the aircraft last and unloaded first.
Administrative formalities for VIP passengers are carried out by employees of the relevant services in accordance with the rules, orders and instructions of the Ministry of Transport of the Russian Federation and the Federal Air Transport Agency, which regulate the transportation and service of this category of passengers.
Passengers of the privileged group are invited to board last after all other passengers on the same flight have boarded. The boarding controller reports to the aircraft commander that VIPs are ready for transportation, so that the chief of the passenger cabin crew can ensure that their seats are not occupied by other persons. As a rule, VIP passengers are delivered to the aircraft by car or minibus.
Some airlines allow VIP passengers with only carry-on luggage to check in by phone and arrive 15 to 20 minutes before the start of the flight.
If the flight is delayed or cancelled, the airport dispatcher is obliged to inform the VIP passenger's administration (preferably before he leaves for the airport) so that the latter can postpone his departure.
After arriving at the port of destination, VIPs are the first to be invited to the exit, where a special greeting officer awaits them. Accompanied by him, they board a specially provided minibus or car and are taken to the airport terminal in the VIP lounge or the Hall of official delegations to undergo the appropriate post-flight controls.
List of services provided when ordering VIP service:
Meeting the client and his luggage at the ramp at a pre-agreed time;
Superior waiting room;
Entry of vehicles of serviced persons onto the terminal ramp;
Delivery of passengers to/from the aircraft by separate vehicles;
Luggage packing at the request of passengers (included in the cost of service);
Baggage delivery by separate vehicles;
Providing information on weather conditions at airports of departure and destination;
Separate customs, passport and pre-flight control;
Bar services (extra charge);
Providing a meeting room (for an additional fee);
Booking a taxi and hotel at the client's request.
Passengers using VIP services during air travel currently include three groups of citizens:
· members of the royal family, persons occupying a prominent political, social, religious position: leaders of political parties, high-ranking government officials, heads of religious denominations, governors, ambassadors, deputies of the State Duma, world famous people, etc.;
· persons who have special VIP cards (which are something like credit cards), giving them the right to receive VIP services;
· tourists to whom such services are provided by travel companies.
Types of service classes on board the aircraft:
1. Imperial class
Imperial class is a completely new level of passenger service quality. It combines the best traditions of hospitality of the Russian imperial families with the most modern technologies and the highest achievements of world civil aviation service.
The Imperial class is being introduced on new generation aircraft joining Transaero's fleet - Boeing 777 and Boeing 747-400.
The introduction of the Imperial class aims not only to offer the passenger the highest standards of service, but also to emphasize the uniqueness of the client, his special value for the airline, to make him feel at a truly unattainable height.
For all Imperial class clients, a special 24-hour communication channel is allocated with the Transaero information and information center.
Imperial class passengers at Domodedovo Airport are served in the VIP lounge (hall for officials and delegations). Delivery of Imperial class clients to (and from) Domodedovo airport is carried out by the Transaero taxi.
At the airport, each Imperial passenger is met by a Transaero representative, who constantly accompanies him and assists him at all stages of pre-flight procedures on the ground.
On board the aircraft in the spacious Imperial class cabin, the passenger will be surrounded by something that has no analogues today and was created specifically for this project. Armchairs with gold embroidery can be folded out 180 degrees and turn into a very comfortable bed. The menu was compiled by the best culinary specialists according to the unique recipes of the cuisine of Russian emperors of the 19th century. It will also feature delicious European cuisine. The widest selection of drinks can satisfy the most demanding tastes.
The unique tableware on which Imperial passengers will be served deserves special mention. It was created only for them according to special sketches with the help of advanced technologies by Transaero's partners in this project - the famous companies Imperial Porcelain Factory and Gusevsky Crystal Factory. Back in the middle of the 18th century, they became suppliers to the Russian Imperial Court.
There are 12 chairs that can be folded out 180 degrees and turn into a very comfortable bed.
Individual televisions and multifunctional multimedia video players with a variety of programs, the highest quality printed publications, and extremely convenient amenity kits will help Imperial customers brighten up their time during the flight.
On board, Imperial class passengers will be served by their personal VIP service managers. These are the best employees of Transaero. They even have a special shape design created by fashion designers just for the Imperial. Extraordinary cordiality, courtesy, impeccable manners - this is the style of their work.
Each Imperial class client will definitely receive a souvenir from Transaero - a beautiful cup and saucer with a portrait of one of the Russian emperors. Thus, with each new flight in Imperial, the passenger will be replenished with his unique collection of porcelain, which can decorate any interior.
First of all, the introduction of Imperial class is planned on Transaero flights connecting Moscow with the Dominican Republic (Punta Cana), UAE (Dubai), Indonesia (Denpasar in Bali), Maldives (Male), Thailand (Bangkok and Phuket). Imperial class tickets for Transaero airlines for these routes are already on sale.
Once the airports in the Russian Far East are certified to receive and service Boeing 777 aircraft, Transaero will be able to offer the Imperial class to passengers on its Far Eastern flights.
2. Business class
Business class is a class of the highest comfort, designed for passengers seeking maximum comfort during their flight. The cabin is located at the front of the aircraft. It is designed for 14 passengers.
Transaero business class passengers are provided with:
· Free taxi for departures and meetings at Moscow Domodedovo Airport. A Citroen car with a spacious trunk will take you to Domodedovo from your home, hotel or office. The car will also meet you upon arrival in Moscow and take you to the specified address;
· Taxi services can only be used by passengers departing/arriving on regular Transaero flights from/to Domodedovo Airport and who have issued air tickets at their own sales offices or Transaero representative offices at business class C and JVIP fares for the following destinations: Aktau, Anadyr, Almaty , Astana, Bangkok, Denpasar, Irkutsk, Karaganda, London, Montreal, Novosibirsk, Petropavlovsk-Kamchatsky, Singapore, Tel Aviv, Chimkent, Yuzhno-Sakhalinsk;
· Opportunity to fly in new seats (Boeing 737 aircraft). Amazing ergonomics, spaciousness, rare quality leather - all this will create a feeling of complete comfort. The price of one such chair is comparable to the cost of a Russian-made compact car;
· Exquisite menu created in the Moscow restaurant "Nostalgie" and served on dishes specially designed for Transaero;
· Extensive entertainment program, large selection of press.
3. Premium economy class
Premium economy class is a class of increased comfort, the standards of which are close to those of business class. The advantages of this class of service are comfortable seats with increased distance between them and an increased back angle, an expanded selection of food and drinks, as well as separate check-in at the airport at specially designated counters. The premium economy class cabin is located in the central part of the aircraft, immediately behind the business class cabin.
Features of Premium Economy Class:
· Such passengers must register at the airport at separate, designated counters. This will significantly reduce the check-in time for the flight;
· The seats in the premium economy class cabin are more comfortable - the distance between the seats is increased and is about 90 centimeters, which is comparable to international standards for a business class cabin. You will be able to sit as comfortably as possible in the seat, which is especially important during a long flight. Increased personal space will make your flight enjoyable and less tiring;
· The seat back angle in the premium economy class cabin has been increased to 29 degrees. This tilt of the seat and the increased distance between the rows allows you to fully relax during the flight;
· Premium economy class seats are located in a separate cabin in the central part of the aircraft immediately behind the business class cabin;
· On long flights (more than 3 hours), you will be offered special travel kits for comfortable rest and sleep (socks, glasses), as well as blankets and pillows;
· Wide selection of magazines and newspapers;
· Premium economy class cabins are equipped with video and audio entertainment systems;
· For an additional fee, tourists will be offered individual media players with a wide selection of films and music;
· Premium economy class passengers are offered the latest newspapers as a priority;
· Before meals, passengers in this class are offered hot, wet towels, as well as an aperitif with nuts. Previously, this level of service was only available to business class passengers;
· Passengers in this class are offered an expanded selection of dishes from several items. The menu includes snacks, salads, fruits, desserts, hot and cold drinks.
Editor: Irina
Let's reveal our cards: how to enter the airport's VIP lounge legally and almost free of charge?
Anyone who arrives at the airport with time to spare knows the feeling of waiting for a flight in the company of Indians sitting in crowds and exclusively on the floor, Chinese slurping in unison, and mother Galya loudly scolding her son Ivan for being too active. And, in principle, there is nowhere to go, all around are the same doomed passengers.
In these cases, airport business lounges come to the rescue. Halls where you can relax away from the noise and din, and sometimes in your own separate room, away from prying eyes. Many people don’t even suspect that these seats are not only for people marked “business class” on their airline tickets, but also for ordinary “economy” travelers! We know and use it and therefore share it with you. 🙂
What is usually available in the airport business lounge?
Business lounge in Finland (Helsinki)
Travelers have at their disposal:
- relaxation areas with armchairs/sofas
- free wi-fi, the speed of which flies, unlike the general network
- bar/buffet (availability and selection of drinks and food varies)
- photocopiers, telephone service and phone charging areas
- TV/press
From the additional and not always present:
- shower cabins
- slip boxes
- massage chairs
- areas for business meetings
- SPA services
Business Lounge terms and conditions may vary from airport to airport, and some services are available for a fee.
What does it look like inside?
All VIP lounges at the airport are equipped with comfortable furniture for a good rest. The modern design of the premises encourages relaxation in an atmosphere of peace and quiet.
Review of the VIP lounge in Russia
For passengers with children there are specially designated rooms where the child can play without disturbing others. In business lounges for airline clients there are dedicated areas where you can work productively without being distracted by the hustle and bustle, and have a snack, sometimes even a hearty one. 🙂
5 ways to get to the airport business lounge
So, how to get to the business lounge?
- The most obvious: access to business lounges opens up a business class flight upon presentation of your boarding pass. The cost of visiting is already included in the “round” amount.
- For infrequent travelers: some lounges theoretically offer lounge access for $25 for a few hours. Depends on the staff and the number of applicants, and, in general, is not guaranteed, because... This is the “gray” method.
- For avid and conservative tourists: the service is provided by airlines as part of loyalty programs. Cards with access to airport business lounges are provided to their passengers by Aeroflot, S7 Airlines, Lufthansa and other major carriers. But in the future, you will have to fly one of them a lot and often, thus “reaching” a golden mile card. And, of course, being an adherent of, for example, Aeroflot, you can only relax in the lounge of this company.
- The most “smart”: access to the business lounge – incl. and unlimited – one of the “goodies” when applying for a premium bank card! Those. By choosing a premium package of services, you become the owner of another Priority Pass card, which grants access to VIP corners of airports around the world. You pay for the bank card service, and the bank pays for the lounges for you (although the number of visits per year may be limited).
- For the thoughtful ones: you can find a travel companion with a Priority Pass card and go as a guest :)
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Business lounges Priority Pass
In more than 400 cities and 120 countries, airports have Priority Pass business lounges - from the modest Samara to the luxurious Hong Kong - and access to them is provided by the club card of the same name.
The Priority Pass card in airport business lounges allows you to use the service not only for the owner, but also for his guests (however, it depends on the bank and the service package). You can expect a “royal” flight even if you pay for an air ticket in economy class. The main condition is the presence of a miraculous document.
How to get a Priority Pass card?
Our Priority pass card
- Without the participation of the bank: a personalized card can be ordered on the official website prioritypass.com/ru/ by paying a fee of $99 (the cost of the card itself). In this case, all visits are paid, $25. There are several programs from which the client chooses the appropriate one. For example, unlimited for a year for an additional $399.
- Through a bank: a business lounge card is issued by large Russian banks to their VIP clients when opening a premium account. When contacting the bank, ask what package of services you should sign up for in order to receive a Priority Pass.
Banks offering Priority Pass clients:
- unlimited access to the halls for 2 persons
- Sberbank
- Raiffeisen
- UniCredit Bank
- Promsvyazbank
- Bank of Moscow
- only for card holder:
- Citibank (unlimited)
- Russian Standard (unlimited),
- Binbank (unlimited) – our choice
- VTB 24 (8 visits per month)
- Alfa-Bank (4 visits per month)
- Rosbank (12 per year).
Reviews about the card
Priority Pass holders unanimously leave positive reviews about the card. Well, who doesn’t like to wait out the connection on a soft sofa with a glass of wine? 🙂 Our review is absolutely enthusiastic. We travel often, there are long layovers, we can visit 3 different lounges a day - there is free access everywhere, but the “stuffing” varies. By the way, a significant plus is that you don’t have to spend money on food and water. We all know how much it costs at the airport!
Service in all business lounges is at the highest level. The list of airports available to Priority Pass cardholders can be easily found on the official website; all information is provided in Russian, and for convenience on the road, you can download the version for your smartphone.
Business lounges in Sheremetyevo
Space business lounge at Sheremetyevo airport (more comfortable than in the Gallery hall)
There are business lounges at Sheremetyevo in every terminal. When planning a trip, you can familiarize yourself with the conditions for receiving guests in the Business Lounge on the capital's air gate website and select a suitable lounge in advance. Prices in recreation areas and the range of services differ, but for children under 12 years of age the ticket price is 2 times lower than for adults, children under 2 years of age are served free of charge.
Business lounges welcome Priority Pass holders and other passengers around the clock. Travelers flying from Sheremetyevo through Terminal D can use comfort zones in other terminals. You will not have to pay for entry if you have an Aeroflot Bonus Gold or Platinum card, Diners Club or Elite Plus of any SkyTeam alliance airline. The MasterCard business lounge in Sheremetyevo is located in terminal E; only cardholders and their companions can use the service.
Business lounges in Domodedovo
If you fly through Domodedovo Airport, the Business Lounge service is available to all passengers, regardless of flight class. If you haven't acquired a Priority Pass, there are other ways to wait for your flight in comfort. Entrance to Domodedovo business lounges can be paid at the reception after passing through passport and customs control. There are a total of 11 business class lounges at the airport, most of which are owned by air carriers.
Business lounge S7 at Domodedovo airport (we recommend choosing it)
9 airlines offer their passengers time in comfort, including S7 Airlines business lounges in Domodedovo. Unfortunately, Aeroflot business lounges in Moscow are only available at Sheremetyevo, and at Domodedovo, passengers of the largest Russian air carrier will have to use the Business Lounge on general terms. The Priority Pass business lounge is located in the gallery on the second floor, but sometimes there are no empty seats.
Business lounges in Vnukovo
Business lounge in Vnukovo - Rachmaninov Lounge
Several halls are also available in Vnukovo. The main thing that makes the airport stand out is the location of one of them BEFORE the control zone. Although you won’t be able to enter from the street like this, employees will check your boarding pass.
We were in two business lounges at Vnukovo:
- Business Lounge- the same one before control. It is located near the Mu-Mu cafe and is available to passengers of both international and domestic flights. This is a standard room, without private areas, but you can get a free massage in a chair. There is a set of hot dishes (meat, side dishes), snacks, drinks
- Rachmaninov Lounge- after control, available only for domestic flights. Recently opened, and quite nice. It is objectively quieter and better here due to the fact that you can sit in separate “booths” for 2-4 people. Food is approximately equivalent + there is a shower
Other Vnukovo business lounges: Prokofiev, Tchaikovsky and Top Lounge. The last two are for international flights.
Aeroflot business lounges
Aeroflot business lounges are located at 48 airports in Russia and 86 in other countries. This list includes state capitals, as well as airports in tourist centers and popular resorts. You can comfortably fly from Russia using Aeroflot planes from major resort cities, regional and regional centers. There are six business lounges in Moscow Sheremetyevo and two in St. Petersburg: one each at Pulkovo Airport and Pulkovo-1.
Access to the Aeroflot Business Lounge is open to:
- business class travelers;
- Aeroflot Bonus owners (Gold and Platinum cards);
- Priority Pass;
- Elite Plus SkyTeam;
- Diners Club.
You can stay in the comfort zone for no more than four hours before departure; for transit travelers and those waiting for a transfer, the time spent in the waiting room is not limited. If you have an Aeroflot Bonus or Elite Plus, you can invite one guest to the lounge.
Our review of business lounges: a collection of memorable ones
"Business lounge" in terminal 8 of Kennedy Airport in New York
It seems that the moment has come when the next business lounge in 99% of cases automatically falls into the “standard” category. There are comfortable sofas, food and coffee too - that means everything is in order. Therefore, here we will talk about 1% of “non-standard” halls that surprised, disappointed or made you want to run back to the common area.
✓ New York, JFK Terminal 8- Bobby Van’s Steakhouse: an unusual interpretation of the concept of a business lounge 🙂 This is a restaurant where the priority pass holder is given a bonus $28. They can be spent on anything from the menu - steaks, burgers, salads, beer. If you go over the limit, you pay extra in cash or card. You follow the guest's priority - plus another $28. We spent $56 on a burger (huge), soup and two bottles of water. But... it wasn’t tasty 🙁 And, of course, I couldn’t sit there quietly.
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